“Useless” is subjective. If you are expecting support to grant requests that are outside the scope of their support, yes, that might seem useless. As Mirasol mentioned, we are simply unable to assist with loot issues.
Keep in mind, you do not technically “pay” for support, there are not guaranteed services that our staff provide based on your subscription. You pay for access to your WoW license. We provide what support we can based on the product. While we do what we can, in many cases we are unable to assist with looting issues. Sorry.
If such issues persist, please submit a bug report so our QA team can take a look. We understand that it doesn’t help your particular situation in the here and now, but it may help with similar issues in the future.
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Might sound stupid but you sure you won? My rolls showed I lost yesterday but someone else in group said it shows I won. I got the item in mail even tho my mailbox did not show mail incoming.
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There is a good reason for the change, When gm’s could help with loot issues ticket times had gone up by a lot. Even upwards of longer then 7 days or even longer.
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Also didn’t this change happen like years and years ago when they changed to the current loot system?
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Mostly. There were certain exceptions, but we mostly became hands off a while ago. I think the goal our Game Developers are going for is to focus on what caused the looting issue, and not just the symptom of a potential bug.
As a solution has been marked for this one I’m going to close it up. Thanks, all!
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