My wife purchased the MW2 Vault Edition for me for my birthday due to the early campaign access, via gift from her account.
I have claimed this gift, it even shows it in my account now under claimed gifts.
But all it shows is buy now on the launcher, and when I click buy now it tells me that I already have the game…
However, I am not able to download the campaign… again it just says buy now?
Current ticket response time is 1-1/2 - 2 weeks?! So does this mean I am screwed?
I feel like I am being robbed of a promised experience given to all customers! But because my wife gifted it to me, I don’t get access? How absurd is that?!
My wife went to bed in tears saying, “just my luck”. I am just crushed.
It’s not the game, it’s the money she saved just for it to be for nothing…
This is terrible! I really hope an admin sees this post, and can help me out.
I have already opened a ticket. But again the response time is currently up to two weeks!
By that time, the game will be released.
I have tried logging out, tried re-installing bnet. Nothing is working.
Ah, I see. It is possible there is an issue with the purchase not being properly attributed to the account.
Keep the ticket open for now. If this is a larger issue than just your launcher they will get it cleaned up for everyone, not just you. It won’t take 2 weeks.
Glad you did the troubleshooting steps already. That is helpful for anyone reading this.
The Forum Support Agents here are not GMs and not part of Billing, but if they are aware of any issues that are being worked on they might be able to let you know.
You might also try forcing an account update by sending a password reset. You don’t have to actually change the password, just put in the same one when prompted. The act of sending a reset forces the account to refresh itself, but that might not force the launcher to refresh.
Unfortunately, this is the World of Warcraft forum, so any assistance will be severely limited. Your wife can put in a ticket; so long as it’s under something like the “Problem with Purchase” category, which tends to be prioritized, the wait time will be nearer to eight days than to the 2.5 weeks the estimate may give her. (Note: that is an estimate based on the oldest ticket in queue, not an accurate reflection of an actual wait time.)
My biggest issue with all of this, is that the only reason my wife even purchased this for me right now. Is due to the promise of being able to access the campaign right now.
Due to this massive error, I am now not able to access what was promised by Blizzard.
Now due to ludicrous wait times for support, I might not be able to do anything about this at all!?
Of course! That is exactly what is being promoted. Buy now to get early access. Failure to deliver that access is not ok.
Again, it sounds like your account is correctly flagged as having the license which is why you can’t purchase it again. It is not showing up correctly though on your launcher and granting you the access you should have.
I doubt it is going to be two weeks. Hopefully a FSA can let you know if there are any known issues with the purchase system for MW2 and what the best course of action is.
For now, you have done what you can. You have a ticket in and you posted here to ask about purchase issues in the Blizzard store.
I would not try doing any refunds quite yet. That may make things worse depending on what the system issue is. See what Blizz has to say first.
IF it comes to that, the refund system is easy to use. Your wife would request the refund and it would be automatically granted to her if the purchase qualified.
I (or any other regular here) will be happy to help you navigate the ticket system so that she has the proper link to get a refund ticket in the right queue.
Hopefully it won’t come to that and you can get sorted out.
I understand that you’re trying to help. I really appreciate that.
But I am honestly hoping that Blizzard will see this soon, and possibly move my ticket forward.
Each day that passes, is another day that I am not able to access the early campaign. Which is the sole reason that my wife even purchased this for me now, instead of waiting.
I am only basing my complaint of current wait times, due to seeing multiple posts out of frustration right now. Some saying 2 weeks and still no response!
They have completely removed the option for call back, and chat support.
Seems like Blizzard has really hurt the customer base here, by no longer allowing proper means of contact. This has made it to where things like this happen, people pay real money for a promise to play early. Then when the launcher breaks, we are just out of luck?
What happened to the good days of Blizzard support?
What happened to chat support, and call back?
They seem to be creating much more issues, by not allowing us to properly contact support.
I am literally being told by you that I am screwed essentially unless Blizzard catches on to this, which clearly I am not the only one having this issue. As others have stated as well that they are on my other post.
Based on current reports of ludicrous response times, I will not be seeing this early campaign access.
To be honest, if that ends up being the case. I will for sure be requesting a refund, and turning my head away from this game altogether.
I am not saying you are “screwed”. I am saying that if this is an issue for multiple people then it is certainly going to get priority and fixed for all of those folks having purchase issues. Failure to recognize a purchased license goes under that category “purchase failure”.
Wait for a Blue to weigh in. If they tell you that there is nothing that can be done, then you SHOULD certainly have your wife request a refund for her gift purchase. That would be rational and logical. It is not her fault or your fault you can’t get the promised early access to the game.
That’s not going to happen, I’m afraid. You’re in line, albeit a shorter one than something like loot distro or a more general category. First-come, first-served.
What’s wild to me, is when I try to purchase the game again.
It just tells me that I already own the game.
I could request a refund sure, but I won’t be seeing my money back for weeks due to current response times.
I cannot even do a charge back because they will lock my account.
I’m just so frustrated that this is such a MAJOR issue, yet NOTHING can be done.
My options are to be screwed, and wait.
I will for sure be re thinking my business with Blizzard from here forward.
Right. The account is correctly flagged as having the game. The error is that it is not showing up that way on your launcher so that you can log in and play. You already did the steps to force a launcher update such as logging completely out of it and you even re-installed the launcher.
A refund does not normally require a ticket to a GM anymore. The person who does the purchase can request it and it is granted AUTOMATICALLY if they qualify. Instantly on Blizzard’s end. The money is returned to the purchaser’s account in accordance with whatever the bank policies on refunds are. Usually something like 3-10 days.
If it comes to it, your wife would make the request and it would be granted immediately by the system, assuming it qualifies. A just purchased game that can’t even be played is going to qualify based on the refund policy.
My wife tried to do a refund. But was told that since this was a gift, and the gift was already claimed. I am not eligible for a refund, and would need to reach out to support.
Thanks for the suggestion, I tried to do a password reset, I have tried to re-install my launcher. Nothing is working. It just shows the buy button for the game. When I click the buy button, it tells me that I already own the game.
Drat. I forgot about that. Yes, that should be tried too. I know he re-installed it, but it is worth logging out again, clearing the cache, rebooting, and trying again.
Might as well while he waits to see if a Blue knows of any Digital Shop purchase issues.
Oh no… I did not realize that was a factor in the automated system. Makes sense though.
Hopefully you get better news than having to wait on a manual refund
Try going through this, it sounds like the launcher isn’t recognizing you can install, how did your wife order it? Assuming through Blizzard, not steam?
