Gifted a friend game time and it is not appearing

I gifted a friend 2 months of game time and it is not appearing in their gifts despite the order saying complete on my end. I have gifted them Diablo 4 in the past, which they received without issue.

He has received the email that the gift has been received. His battlnet app shows the notification that a gift has been received but the gift screen just shows a constantly reloading battlenet logo. The same thing happens in browser.

Not sure how to proceed. Please advise.

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I recommend asking in Customer Support or following there for updates related to purchasing time/gifts for other players.

In this forum we handle crashes, disconnections, and install issues.

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