There can be great valid, and negative, feedback on the forums. But there is also no lack of hyperbole.
Honestly, I just find it the most frustrating that hard hitting issues seem to often go ignored. I understand that it’s difficult to communicate on big issues like class design, balance, gcd changes, azerite balance, reward systems, RNG. But there should be reasons to communicate.
It seems like they have become afraid to say anything because of how the community will always throw the words back in their face if they change their mind or don’t deliver. I think a lot of that comes from never getting reasons.
They announced they were going to make a gcd change to offensive abilities. Then added WAYYYYY more than offensive abilities to the GCD. They never mentioned the topic again lol.
They make posts about class design, they made a huge blog post in early beta, they say “more extensive reworks are coming” for some classes. Then some of it never comes, or they don’t address any feedback on the changes they do make.
They implement a currency system, but don’t respond to any of the feedback on the pacing.
They say they are changing islands, but aside from event variety don’t really say how they are changing them. It’s not just the rewards, it’s also the gameplay.
We need reasonings for things. Other games give it. Any new HotS class and balance changes have videos, lots of dev notes. You see discussions for Overwatch changes and balance. Games by other developers get extensive patch notes/reasonings at times. I do not understand why the WoW team is so bad at it, and it leaves the players with no choice but to make up their own reasonings for why things are bad. And yeah people will latch onto something that maybe makes some kind of sense, or whatever they agree with.
Because there is nothing from Blizzard for them to latch onto, there’s no interaction in a vast majority of cases. It’s Blizzard popping in every now and then with “this is what we’re doing, we appreciate feedback” and then they never say anything again lol.