i did reinstall and used the repair option, it is frustrating
I merged your two threads as there really isnāt a need for both. Just letting us know that you were having trouble with the second link and providing specifics that this seems to be with all characters would be the way to go.
If you are having trouble logging into any character as well have having trouble getting the ticket option that Perl linked earlier to load, it might not be with the game, but with your connection to us.
You might want to post in the Technical Support forum, the folks that post there tend to be a bit more tech savvy.
There are some troubleshooting steps in the following article you might try (assuming it loads for you): https://us.battle.net/support/en/article/116093
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fair, thanks for another link, i am miffed
Curious, is the game crashing or is it sending you to the login menu daying you disconnected?
the music stops and the bar stops one inch from completion after i pick a toon
This is a wild guess, and you will get much better educated guesses in Tech Support, but: if itās just stopping, that makes me wonder if you are low on disk space or RAM.
so u are suggesting a defrag?
No. That would not be something recommended unless you have an old style hard drive. Most people have Solid State Drives now which you donāt defrag. You do look over your unused programs though and remove anything you donāt use if you are close to your disc capacity.
More likely though, seeing as you canāt reach the web link either, you have something security wise blocking your connection. I find that happens when I donāt see a pop up for a a security program and then something half loads, or an aspect does not work.
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Maybe this was clarified above and I missed it, butā¦
Is this the game loading screen with the big blue bar near the bottom, or are you trying to load a character on the Character Select screen with a thin blue line in the middle?
hi emberlilly
o.O
Iām not too sure who Emberlilly is. Please understand that the forums are not at all related to tickets that you might have. Additionally, once youāve replied here, you can only edit your reply, choose the āreplyā option on another post, or wait for someone else to reply before the forums will let you reply again.
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i thank u for ur time perl but it didnt work, i think i will just wait it out a week
If I could offer any advice, it would be to stop being vague and cryptic in your replies. Itās not exactly helpful and while Iāve spent many (probably 15+ years) posting here trying to help people, itās difficult to help when the other person isnāt providing any detail.
āit didnāt workā is a good example. What exactly didnāt work? I provided a link to unstick a specific character, which we learned wasnāt the issue. You canāt log into any?? Youāve yet to clarify if itās every character too.
Did the ticket option for a stuck character not load? It didnāt submit? What specifically didnāt work?
All of this should probably be put into the Tech Support forum as mentioned several times, but I donāt see any posts in that forum from you.
Waiting a week for an unknown issue that only you are experiencing isnāt likely to fix the problem unfortunately 
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Unfortunately, not by itself. If the issue is that there is something happening along the route you are taking to connect to our servers, itās possible that issue is resolved by those providers during the week. Or the issue could persist because none of those providers are receiving complaints that help them pinpoint where is happening.
Moreso, I highly recommend posting in the Technical Support forum. They may have some suggestions to help troubleshoot the issue further and maybe figure out what is blocking you. If it is with your ISP, or along a backbone provider that your ISP might route you through, letting them know could allow them to get it cleared up.
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fair, and i did vrakthris, with zero result, kinda frustrated witha paid for service
You posted in Technical Support? I didnāt see any threads that were started in Tech. I saw a couple that were started in General Discussion and of course the two here.
I absolutely understand the frustration you are experiencing, we want you to be able to log in and play, but most or the time troubleshooting advice isnāt going to be found outside of the Tech forums.
The one thread you had was from 14 hours agoā¦ which I understand may have had a DDOS that might have had an impact. Now that the DDOS has cleared up (crosses fingers), any issues you are experiencing should be a bit easier to troubleshoot.
You are welcome to bump this one (I cant log in past the camping screen, helptec) which I moved from General Discussion to Tech. Or create a new thread in Tech Support.
Outlining your issue and what you have tried so far could help figure out what other steps can be tried.
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that was a great post vrakthris, thanks i will use that link
But also I read something really old, and Iām uncertain itāll work now but it was for a similar issue so itās a hail mary, but apparently these folk reset their interface and disabled all addons and it resolved the issue of them being unable to load in beyond the last stretch of the bar. Suppose itās worth a shot if you havenāt tried.
A UI reset is actually the first recommended troubleshooting step for practically everything, even today. It doesnāt always help, but a good 90% of the time it does.
Couldāve sworn I had read that it had already been suggested in the first few responses, but I have been a bit loopy, todayā¦
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Damn if it was I mustāve missed even on a rereadā¦ heavens be glad I donāt work any it job