it is important to understand, Valeriie, that it just profanity that may be considered a violation. We are doing what we can to deal with a lot of the toxic behavior that has become prevalent in online games. That is primarily what you were hit for.
Yes, and that is by design. Our staff is unable to discuss the penalty with you, the appeal process is to have them review the original action and confirm if it was accurate or not. The response you received was a template that is used to keep our messaging consistent.
That wouldn’t really be productive if we did, Valeriie. We do try to avoid it as best as we can but we take the policies that we set forth seriously and ask that everyone abides by them.
While I understand you may not agree with the reasoning, it does look like the chat violations have been confirmed by a Game Master during your appeal.
I’m going to close this topic since it violates the Forum Code of Conduct. Specifically:
Discussing Disciplinary Actions
This category includes:
- Creating posts or threads to discuss disciplinary actions taken against a player, including chat logs and email correspondence between a player and a Game Master (GM)
- Creating posts or threads to discuss disciplinary actions taken against a character or account on the forums
We are not able to review appeals over the forums. This process can only be initiated through a support ticket.