Tested the ‘Gear Update’ feature on this character to see what the difference would be between what I was carrying and what the upgrade would be. When I went into the mailbox to retrieve my previous loadout one of the items - Datrol’s Rod of Transformation - disappeared when I took it out of the letter instead of going back into inventory. The message you sent me is still in my inbox, empty. Have tried resetting the UI and logging in and out again and it doesn’t appear.
I have seen this issue come up several times. It seems tied to the Gear Update and how it wipes quests from your log. By doing so, it removes any related quest items as well.
Sadly, there does not seem to be a way to get the item again as that quest was removed from the game.
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Not quite the same situation, but yes unfortunately the item is gone. Doing a gear update wipes quests if you tell it to and with it any quest items. I’m sorry you had to find out this way, but at least there is a newer version you can get. Silver lining and all that.
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Broadly, I didn’t feel this was a danger since the quest the item was attached to wasn’t in the quest log anymore in the first place, and hadn’t been for 13 years.