What is the best way for me to submit a complaint about treatment from a Game Master? It’s not an issue of not receiving a desired outcome on a ticket, but rather the fact that one of Blizzard’s staff leveled serious accusations against me for no reason, with no basis, and had an extraordinarily rude tone in their response.
I’ve opened numerous tickets with numerous Game Masters over 10 years with different results, but have never been treated like this.
Fill out the survey when the ticket is closed. That’s how you give GM feedback.
I responded to the GM, but ultimately cancelled the ticket as I did not want to end up getting further mired in their accusations and mistreatment. Are there any other ways?
Feedback about that specific gm is just from the survey.
You are welcome to submit another ticket about the situation and you should get another gm who can have a fresh perspective possibly. But you wouldn’t be able to give feedback about the first gm that way.
Not really, Achaak.
I did review this, I’m sorry - I’m just not really seeing what you are describing.
What I see is a response to a second ticket because you were not satisfied with the first answer - and them trying to be a bit more transparent. I’m not seeing an accusation as much as an explanation of the facts as we saw them. Honestly, I’d have came to the same conclusion. Given the circumstances, the fact you used 6, are stating it is to extend a timer…a timer which doesn’t exist.
Occam’s razor, the simplest answer is usually the correct one.
In the end, the first answer is correct, we don’t refund potions, nor specialty currency. The reason isn’t really pertinent - but that seems to be what you were looking for, and they tried to comply.
I accept the decision regarding the potions/currency even though it was the result of a bug on Blizzard’s end. The timer, one hour, does exist, but it is not visible to the players like other buffs.
The second GM, however, accused me of lying and cheating for absolutely no reason; they openly accused me of trying to exploit despite roughly 10 years of clean gameplay. That’s the issue at hand, here.
I clearly stated that I was not attempting to conduct the exploit and I’m sure you all can check the logs to see that instead of applying a blanket and shallow Occam’s Razor conclusion. The exploit required separating the potions into single stacks–I never did. Again, my only intent was to extend buff the timer, which again, is invisible to players, to more than one hour by drinking the equivalent amount of potions necessary. Here’s an Occam’s Razor question: if I knowingly and intentionally attempted to exploit, why would I submit a ticket and a forum post that could result in me getting banned, especially if it’s only over a relatively small amount of easily-obtainable items?
I’m gravely disappointed in what passes for customer service in Blizzard these days. I’ve never had such an issue in all my years of being one of your faithful customers.
On the chance you could get your request granted? I’ve no reason to doubt you, Achaak. It just doesn’t make a lot of sense to try to extend a timer - that doesn’t visibly exist.
There were players that submitted tickets nearly identical to yours - actually asking for their potions back - because they didn’t do the exploit ‘right’ - I swear, why THEY would submit that ticket is perhaps a better question.
Actions weren’t carried out on anyone that wasn’t successful at it, so there is really no danger of that.
I’m sorry you took such offense at this response, but I honestly don’t think that was the intent.
I can’t see your ticket text like Orlyia can so tell me if I have this right.
-You used the XP potions you bought but clicked too many times to extend the buff - wasting some.
-You put in a ticket about it to try and get some potions back because you felt the lack of a buff timer was a bug and caused you to click and waste the potions.
-The GM followed protocol and told you that this is not something they can assist with.
-You did not like that and wanted more of an explanation of why they don’t refund these types of items.
-The GM explained that it is common for people to lie to game masters and try to exploit system involving these types of currency items. That is something that used to happen a LOT until they put in the 2 hour buyback limit and stopped letting GMs get involved. People would “rent” gear and use a GM to get currency back. It resulted in a lot of extra tickets.
-You took that explanation of why they don’t do those sorts of refunds anymore as being specific to YOU and further thought they were referencing the recent potion exploit. (which some people have tried to get potions back for)
I think this is a very big misunderstanding. Explaining how the system was abused and why they can’t help you anymore, is not accusing YOU of doing anything wrong.
Did I get that summary right?
I’d encourage Blizzard’s GMs to lead with that next time. I can only speak for myself and I’m sure logs of some sort can be checked to back up my intentions.
The potions don’t last forever once they’re consumed–they expire after one hour. I didn’t see how many minutes I actually had and didn’t want a moment of oversight to prevent me from receiving extra exp when turning in quests. That’s why I tested to see if I could drink multiple ones to see if the buff would last longer than an hour. Does that provide more insight?
And the GM did pull your logs, they are attached to your ticket.
Your first potion was used at 2:08
Your next 5 were used between 2:33:15 and 2:33:28
Unfortunately, that does not go to intent. Your explanation - and attempting the exploit that was active at the time, the very fact there WAS an exploit active at the time, would look identical.
Nothing shows that I didn’t separate them into individual stacks?
Arguing here is not gonna help.
Quite the opposite, I can clearly see you used them from the same stack.
Which would be exactly how someone that was attempting this would use them without realizing there was some manipulation required to actually get the desired effect.
Again, your request was for restoration, which we cannot do - and that was your first answer which resulted in your second ticket.
Another assumption and veiled accusation; the method to do the exploit was already published at that time. For me, I saw it on Reddit.
As I said before, I accept the decision regarding the potions. I encourage Blizzard to institute customer service training that entails talking to customers about their individual issues rather than assuming and accusing. Consider this matter closed, for now.
What you’re failing to understand here is that the situation at hand looks just as much like someone erroneously attempting the exploit as someone merely attempting to extend the duration of the buff. There is no way to draw the distinction – the two circumstances are mechanically identical. That it’s being said means that a significant portion of people who attempted the exploit did so incorrectly in the same fashion you attempted to use them correctly.
Since the two cannot be distinguished from one another via logs, they must be addressed identically. None of this is a veiled accusation – it’s merely fact and background information. That you’re taking offense to it is regrettable, but it doesn’t change the circumstances or Blizzard’s policy.
You can either accept that the explanation of the circumstances surrounding the situation is intended purely to give you information, or you can continue to insist that you’re being indirectly insulted. Personally, I think I’d recommend the former, as the latter isn’t going to net you anything, isn’t founded in actual fact, and is a waste of your energy.
But hey, just my 2c.
Until there is a built-in timer on those, you will need to either note the time manually and keep track of it yourself, or see if there is an addon that will put a display timer on that buff.
That is why they “assumed” you might have been trying the bug exploit. As they were not there with you when you used they they had to go with the information they had in the log. I’m not saying you were trying to do the exploit, I’m just saying that a GM would not have been able to see if you were looking to make the timer longer (i.e. add the hour/per potion together so that it lasts for five hours) or doing the exploit (I.e. have all five active at the same time). Whether or not you separated the stacks would not have indicated that you weren’t trying the exploit.
As well, there were a number of players with clean records that received suspensions for that exploit. Having a long, clean record doesn’t mean you can’t make a mistake.
From what I can see in this thread, a GM never directly accused YOU of trying to use the exploit and never directly accused YOU of lying to the GM. He was just explaining why your actions looked exactly like others who where trying to use the exploit. He never directly accused YOU of using it.
You took that explanation as a personal attack on you, which it was not.
GM’s are people too and can sometimes explain things in a manner that can be mis-interpreted, as you did. Accept that and move on.