Game becomes uninteractable

[Hoverhands-kiljaeden]

Hi Kuroitamashi!

I am sorry to hear you are having issues playing the game.

@Kuroitamashi-stormrage

Basically my game stops letting me interact with it. People are running in place, I cannot cast spells, I cannot enter any instance, and I can’t even use the “exit game” button. It just doesn’t let me interact with the game at all.

These are symptoms of network issues while playing the game. Basically your client is no longer communicating with the game server causing an offset (IE Lag).

When you are playing an Online game like WoW, your computer is in CONSTANT communication with the server. Your computer is relaying every keypress that you are making to the server so it can update the players around you on your actions. The server is also sending you every keypress from EVERY player in your Raid/BG.

So what can happen if you stop receiving information from the server is it looks like time has frozen. You can still move around but your computer is no longer being informed what is changing in the world around you. To the other players they probably just see you standing in one location and running in place.

Now unfortunately Network issues can be caused by many different things. To get started I would recommend following these basic troubleshooting steps to see if it helps improve your Lag/Offsets.

https://us.battle.net/support/en/article/99037?utm_source=internal-TechForum&utm_medium=posting&utm_campaign=BlizzardCS&utm_content=solution

If this doesn’t resolve your issues I would recommend recording your Trace Route using a support tool WinMTR. This can help point you in the right direction if network issues are the issue.

@Skelgarer-1963

If those steps have no impact, please run a ‘WinMTR’ network test while the error occurs in-game so that we can further investigate potential network-related issues between your computer and the game server. Here are the instructions:

1. Download the tool from this page
2. Enter the game IP into the “host” field. The IP address for our games are listed on the WinMTR instructions page
3. Start the test and play the game for at least 15 minutes. Ensure the problem happens while the WinMTR tool is running.
4. After recording the problem data, click “export text” and save the WinMTR file in an easy to find location.
5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the WinMTR. It’ll look like this:

WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

EDIT: Changed the blue post as this one has generic steps to follow.