Friend needs help accessing her account (physical authenticator died)

Because of the way we have to verify account ownership now, there is some information that is more weighted than others. A CD-Key, which you’d be surprised at how many people still have that, is one of the best verification we can ask for.

Have her try again, and if you can provide the ticket ID for it here, I’ll double-check the ticket and make sure it is in the right review queue.

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