Free Character Transfers for Burning Crusade Classic Realms

[Uoyredrum-netherwind]

So far I’ve been replying to this thread every couple of days with zero responses. I’ve put in multiple in-game tickets and been told to come here for answers, again with zero responses. I’ve tweeted at 3 different blizzard accounts and had zero responses. Is there a magic trick to getting Blizzard to actually respond to their own threads about problems they created? Are we supposed to drive to their headquarters and ask nicely? Why is responding to people so hard?

I seem to remember a while back (several years ago) when Blizzard told us that they knew their communication sucked and they were going to do better. Did you mean you were going to do better 10 years from now? Because it certainly hasn’t started yet.

Fix your damn servers. You stopped communicating because people were dicks to you, but people are dicks because you keep screwing up the game and won’t say anything. It’s pretty hard to think that it’s not malicious incompetence when you won’t respond to your own thread for weeks after you killed a bunch of servers in a move that pretty much the entire playerbase would’ve called idiotic if we had known ahead of time what you were planning.

[Phantommiria-firetree]

PLEASE let me escape Netherwind. It is so dead I’m about ready to just cancel my account instead of giving you guys more money for an xfer.

[Mootwo-earthfury]

@Uoyredrum-netherwind

Is there a magic trick to getting Blizzard to actually respond to their own threads about problems they created?

No there isn’t.

People have tried.

Sorry.

[Dreessil-aegwynn]

Please help us Alliance transfer off of Fairbanks. 13 people on and that’s the most I have seen on at one time this week.

[Blìnk-fairbanks]

We hit 17 tonight with two bots, me dual boxing, and some guy dual boxing 5 accounts lmao.

[Zyotsu-earthfury]

Any word on the bulk Xfers? Med populations with dead sides? …anything? You there?

@Kaivax

Hello!

Yes, I can confirm that we intend to offer bundles of realm-to-realm character transfers for a discounted total price in a future update to World of Warcraft and the in-game Shop. This new offering will allow players to select multiple characters that are on the same account and move them all to a destination realm in one purchase.

We don’t have the final sizes, pricing, and date these new bundles will become available just yet, but we’ll let you know all of that as soon as possible.

[Uoyredrum-netherwind]

Seems like they’re just seeing how much transfer money they can milk out of people by ignoring us. I’ve spent weeks trying to get an answer, and nothing. The GM I spoke to said it’s all up to the devs, and the devs aren’t talking to them either. So apparently nobody knows anything, because the people making decisions are either mute or are so restricted by red tape that they’re not allowed to say anything.

[Bobomumu-deviate-delight]

You’re just pointing out how much money Blizzard is making hand over fist for doing nothing, while simultaneously asking them to fix the “problem.” I just don’t know what to tell you.

[Vandares-dalaran]

Don’t forget about Windseeker

[Uoyredrum-netherwind]

Latest ticket response:

Hey there!
This is Game Master Trolanalyd, I hope you are having a great day so far. Thank you for your patience while we got to your ticket. I checked into this today. I am so sorry to hear about the situation and all the frustration this has caused for you. As a fellow player, I know how something like this can be important. I am afraid not even a supervisor has the ability to get into contact with the development team. No body here in the support department has that ability.
The developers do keep an eye on the forums to see how everything is functioning and look over player’s feedback; However, there is not always a guarantee that they will respond or any changes will be made on certain feedbacks. The most we can advise on this is to keep an eye on the forums for the possibility of any updates.
I do wish there was better news, but if you have any more questions or issues in the future, don’t hesitate to ask. I wish you a great week, take care!

I’d really like to ask, why can the support department not contact the dev team at all? That seems…counterproductive? But it does mesh with the stories of bad work culture we’ve been hearing where devs are considered “above” the support staff, so I have no doubt that it’s true.

[Talabludhart-burning-legion]

Those numbers don’t mean necessarily that all those people did paid transfers. They could have simply not raided that week since that’s how ironforge.pro gets their stats. It could also represent people like me who have cancelled their subscription. What’s more profitable - a one time transfer or an ongoing monthly fee? Obviously they do value the ongoing subscription more otherwise they wouldn’t have opened up free transfers from so many other servers. I’m simply asking that netherwind be included as well as we have now reached the point of being a ‘dead’ server.

[Talabludhart-burning-legion]

Absolutely - you would think that a company that is interested in keeping the money rolling in from monthly subscriptions would be bending over backwards to hear from players crying out for help to keep paying. With Netherwind not qualifying for free transfers yet having become a ‘dead’ server I got this same copy/paste response and have since cancelled my subscription.

[Mootwo-earthfury]

@Uoyredrum-netherwind

I’d really like to ask, why can the support department not contact the dev team at all? That seems…counterproductive? But it does mesh with the stories of bad work culture we’ve been hearing where devs are considered “above” the support staff, so I have no doubt that it’s true.

This actually happens a lot in companies that are too big. The support takes all the flack for everything and even when they really want to help their hands are tied.

People also get directed to these forums a lot when support cannot help them where they post feedback and often the trolls on here just flame them for legitimate concerns. It’s pretty sad.

[Blìnk-fairbanks]

They opened up free transfers because it made financial sense to them. They are going to shut down those dead realms eventually and force those people off to save on resources. These free transfers also destabilized other realms and killed hope for the rest, forcing more transfers.

Why do you think realms with insane imbalances didn’t get free transfers? There are 15 alliance on Fairbanks, but the 3k+ horde make them server worth running financially. Nothing is free

[Timetimed-anetheron]

Please just allow free transfers to any server. Give it the good ol’ 90 day CD. So many people that want to play but limited to one server. Just let me transfer everything to a big big server. My server has 4k people according to ironforge. Its good enough but just make mega servers. Games gonna get quieter deeper into p3, itll pick back up p4 p5.

[Uoyredrum-netherwind]

Still waiting Kaivax

[Drain-windseeker]

Companies love to say they “can’t” do something when the reality is that they just won’t.

[Uoyredrum-netherwind]

“i can’t give you this for free, I won’t get money I don’t deserve otherwise”

[Drain-windseeker]

Should have responded, “You can’t get in contact with them? Do they not have phones?”

[Shamora-netherwind]

@Talabludhart-burning-legion

Obviously they do value the ongoing subscription more otherwise they wouldn’t have opened up free transfers from so many other servers.

Except that this “wave” of free transfers were for the people too stubborn to leave their dead servers and it had the intended result of increasing the amount of paid transfer form medium sized servers that felt cheated for how horrible the handling of those free transfers were done.

How many paid transfer did they get money from versus how many people used the free transfer from their decision to open free transfer for certain servers? Something tells me they got way more from paid transfers… And when it comes to people cancelling their subs, let’s be honest, Blizzard only care about having all of the money right now, they don’t care about long term.