I posted last night about getting banned in WoW. After sending three tickets in total, I am now unbanned. However, I don’t think the ticket itself solved the problem.
The GM messaged me directly on my other WoW account, and now it’s unbanned.
They admitted they made a mistake.
Try the traditional way of resolving the ban (ticket).
Have a Good Day
That would be incorrect. This was in response to your ticket.
There is only one way to appeal an account action for review - and that is through an appeal ticket.
Sometimes, unfortunately, it may take more than one. An appeal is for a fresh set of eyes to look each time.
False positives can happen, I’ll be the first to tell you that - but that’s why we have an appeals process.
I would also say, false positives are rather rare. We process thousands of accounts a month from cheaters and exploiters. Sometimes a license will get caught up in those.
I know that is not terribly comforting when the account in question is yours. I do apologize for the inconvenience.