Problem seems fixed as of the 28th of August 2024.
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Once you accept the renown 11 quest from Hallowfall Arathi that leads into “Fire and Gemstone” you can no longer access Awakening the Machine, only the quest hand in dialogue is available.
When Abandoning the quest, you can only accept the quest, not access Awakening the Machine.
This apparently is an issue since beta according to this beta test report and has not yet been fixed.
I have this same issue. Quest you get from 11 renown from Hallowfall Arathi to upgrade your neck, Fire and Gemstone, is not completable for 2 reasons:
it requires you to do awakening the machine, which I cannot do, because the guy to start that event gives this quest & will only talk to me about this quest, and I cannot start the event.
The other item required from the quest says it comes from snuffling. I have snuffled ~100 piles (not exaggerating, I’m a wax lord), and haven’t seed this item (Ringing Gemstone).
This is blocking me from getting my neck upgrade and from doing the Awakening the Machine event.
I’d already done my machine prior to finding this quest, so it’s actually hilarious to me that it’s still not doable even if I’d waited. What a cluster that this has remained bugged so long.
Adding that I also have this issue. Had EA, got the Green Quest item to start Fire and Gemstone, turned that in first and now realize I probably blocked myself out of it.
This is absurd. I’m so excited for my ticket to get responded with and AI automated response of how to restore an item after a 30hr wait period for whatever reason for me to respond saying that doesn’t help me at all, to then get to wait for another 30-48hrs to get maybe a response from a real human.
Myself and a few guildies can’t do anything with the awakened machine because we’re all 11+ renown with hallowfall.
We grinded rep/treasure as a group together so a lot of us are pretty high rep.
So disappointed in this launch, I was looking forward to actually making new progression today, to find out I still can’t do it because I got my renown too high?
nah these automated replies are getting super annoying and then when you get a human they say they cant fix technical problems over customer support, then send me to someone who can fix it ffs
Dude I submitted one earlier for a similar situation where a quest giver had teleported away and taken a quest I needed with them. My automated response after waiting 2 days was “Here is everything about item restoration! WE HELPED RIGHT? :D” I just about screamed. I mean if we are guna get an automated response as the first response every time, why the hell it take 2 days for AI to write back?