This part is easy. There is an active thread over in CS that has been monitored and the SFAs there have been purging folks’ mailboxes so that they can take advantage of the free character transfers. Anyone who posts on this thread, they’re getting taken care of pretty quickly (save for the overnight hours when the SFAs are off, but they pick back up in the morning). Also, for the love of all that is holy - please don’t create new threads. Post to the master thread, the SFAs will get people taken care of.
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