I’ll apologize up front because I don’t mean for this to come off as me only posting to get the last word in. It is instead to offer correct information as provided by an employee of Blizzard to counter misinformation.
There are plenty of reasons, even beyond the fact that this forum is one for players to assist other players. I personally enjoy helping folks. While I hate the endless bickering that can turn up, the folks who genuinely appreciate the help that can be provided - whether it being given a proper ticket link that they couldn’t quite find on their own or questions answered that a GM couldn’t due to how their jobs are restricted in some fashions - they make it absolutely worthwhile.
Appeals and personal account information things aside, asking questions here can completely negate the need for a ticket and the wait times that may play into an issue, or help shorten the time by directing them to a more appropriate ticket path. A lot of CS folks have been around for many years and have seen a lot of stuff come through here. We work with the SFAs to help other players to the best of our capabilities.
So with that being offered - I’ll again cross my fingers that you’ll be offered some insight once the staff gets back into the office this morning. And I do sincerely wish you luck with your appeals going forward and beyond.