I would like some clarification if possible. Is trading gold between servers against ToS? If so, everything that follow is moot, if not, more clarification is required. In an instance of trading gold between servers, how does player A receive account action and player B does not? To be slightly more specific, Player A has gold on one server he wishes to trade for gold on another. Player B says he has gold on that server and wants gold on the server Player A has gold on. They make the exchange of gold, but shortly thereafter Player A has account action taken against them for gold buying. Is it the responsibility of Player A to know how Player B came across the gold? That’s entirely impossible. But if that’s the logic, why was action taken against Player A and not against Player B? Any person with basic reasoning skills would be able to see that Player A was trying to make a legitimate transaction and that Player B was the one doing things against ToS.
But let’s re-frame this to a simpler question with the same connotation. Player A is lucky enough to find a world epic, say a Blinkstrike. Player A wishes to sell this item as it is no use to him. Player B comes along to buy it and pays 4000g. They make the deal, Player A is 4000g richer and Player B has a shiny new weapon. Few days go by and Player A has account action taken against them for gold buying, what this means is now we have to worry about where gold we are trading for comes from? Oh and to top it off, Player B has ZERO action taken against them, even though they are the ones that actually violated ToS. This is some quality work from GMs.
You need to file an appeal via a ticket. Posting here will not really yield results.
Was it one of those: “I’ll give you gold on one server and you give me gold on another”? That’s unsupported, and if the guy that gave you gold got it from a gold seller, then you might be liable.
Also, it is unlikely that this specific transaction has anything to do with an account action for buying gold. It’s possible that the gold used was part of an investigation, in which case, an appeal would be the way to go.
Plus, Player A does not know what actions were taken against Player B. Account actions are between that player and Blizzard.
When accounts are compromised, used for gold selling, etc - they do get banned. The investigation also traces the gold and removes it from the economy.
Players may get unlucky and discover someone used illicit gold to buy an item from them on the AH - however that rarely results in anything for the item seller - unless the seller has a history of receiving illicit funds. The most they usually get is the funds removed and a warning.
If someone was actioned for receiving stolen/illicit gold that is between them and Blizzard. They would have to file an appeal if they feel it was in error.
What happens to the person who was moving that gold, is between them and Blizzard as well. Most of the time those accounts are banned. If compromised, the account holder has to prove what happened to restore it and get the account unlocked.
As for moving gold between servers. That is not against the rules, however it is NOT supported by Blizz and it is usually a high risk scam. It is a common “tactic” for gold selling as well so is unwise to participate in, even in the rare chance you think it is legit.
No. It is unsupported, but it is otherwise not considered to violate our policies. We have a Support Article that covers it.
Generally, player A was found to have violated a policy that player B was not found to have, or that player B was not part of the investigation that resulted in player A being actioned. It could be for an entirely different exchange.
Overall, we’re not going to be able to provide the details you are looking for, Defused. If you or someone you know was penalized and you/they feel an error was made the best course of action is to submit an appeal so the matter can be reviewed.
Submitted appeal, y’all refused to even look at it. How does player B buying gold to trade cross server not violate a policy, but player A trading legit gold does? And it’s not for a different exchange, as that is the only exchange that happened. I want to know how you justify account action against the person who didn’t buy gold, and let the person who did have absolutely 0 action taken against them. You saying you can do nothing here, and refusing to even look at an appeal is poor customer support, how the mighty have fallen.
The blues here are not part of the team that handles appeals like this. They can’t discuss with you any actions that may or may not have taken place against the other account.
Since you have no real way of knowing if the other ‘player’ received any account actions, you’re basing this all on an assumption.
This whole situation is exactly why when a player comes here asking if it’s allowed, personally, I tell them to avoid it at all costs unless the person they’re trading with is family or a very close friend.
As for your appeal, if it came back with them upholding it, then they did indeed look into it again with a separate set of eyes.
Are you saying that they haven’t looked at it because you’ve not yet received a response? Tickets are answered in the order that they are received. So if you’ve got a ticket #, you will receive a response. If you’re saying they’re refusing to look at it as your sanction being upheld? Well. You’re allowed to keep appealing until they warn you that no more appeals will be received without the possibility of further sanction.
Because Vrak and our SFAs are not GMs. They have nothing to do with the ticketing or appeals process.
That you didn’t get the outcome you want, Defused, doesn’t mean that your appeals weren’t looked at.
You seem to be operating under some false assumptions here that no action was taken against other involved parties. I can assure you, appropriate actions have been taken based on the conditions of the case.
I feel it is important to point out that you traded gold with a number of folks, and that you may be ignoring that fact and focusing on a single character that maybe is not a contributing factor to the penalty that you received.
I am sorry that they couldn’t find evidence that would allow them to overturn the current penalty.
This forum is players helping other players with suggestions or who might have experienced the situation you are in and offer advice. This is not a Customer Service branch of Blizzard. Why do you think another player would look at your appeal? The moderators monitoring this forum appear to have given you good advice.