I had (2) accounts banned on Monday of this week with no reason given in the email. The email only stated violation of EULA. Also, the subscriptions on the accounts were not terminated as I have seen people post with previous bans. I was not able to log in to appeal this ban, so I submit an appeal from a separate account. Early Tuesday morning I received a reply from Blizzard Game Master - HeraTseng explaining that the review was completed, and accounts reopened and Hera offered their apologies. Fast forward to today (Friday - 3 days later), the same accounts are banned again in similar fashion. No explanation given just violation of EULA, no subscription cancellation notice. Additionally, they have removed the feature to be able to appeal a ban by submitting a ticket. You must go to the new “Account Restrictions” page. Unfortunately Blizzard has banned these (2) accounts from even logging in to battle.net so I cannot log in to go to the “Account Restrictions” page from these accounts, and you cannot complete any action from another account because they have no active restrictions. Any idea how to proceed?
Account closure email that contains no specifics like we are used to seeing (Exploitation of hacks, abuse of economy, PvP non-participation, abusive text chat, etc.):
Action(s) Taken: Account Closure
The Battle.net account has violated the Blizzard End User License Agreement. As a result, this Battle.net Account and all associated game accounts have been permanently closed. As the owner of this account, you are responsible for all actions associated with it. We will only overturn penalties if there is evidence of a compromised account. Read our Account Hacked article for details: https://battle.net/support/article/9852
Blizzard Entertainment reserves the right to terminate access for conduct of this nature, with or without warning, as noted in the Blizzard End User License Agreement: https://www.blizzard.com/company/legal/eula.html.
Regards,
Blizzard Entertainment
Response from GM on Tuesday to Ticket Number: US105084992:
HeraTseng
Greetings,
Thank you for contacting Blizzard Customer Support.
I see you contacted us to appeal a recent accounts action. We have completed our review and reopened your accounts. We apologize for any inconvenience it may have caused.
You can create a new battle.net account, open the ticket with that with reference to the closed wow accounts/battle.net account.
I’ve noticed a few accounts getting actioned recently with the cause being that the account details were bogus/fake. Hopefully you used your real information when you created yours?
Thank you for the response but the original post covers that. This is exactly what I did initially, and was successful in getting the accounts restored Tuesday only for them to be banned again today and the option to open a ticket for account penalties seems to have gone away. It looks like there is a new system which requires 2 things, for you to log into battle.net and for there to be an open action against the account you are logged into. I cannot log into battle.net from the banned accounts, and on the accounts (like this one) that I can log in from the new tool shows no actions agains this account so there is no way to open a ticket.
You will need to make a new bnet account with a new email address. You can make a new one with gmail for free. Use that to appeal and mention your banned bnet account.
If you used fake into could be nearly impossible to get that account back.
This is exactly what I was mentioning. Even from a new account I cannot create an appeal as mentioned a couple of times now. Thanks for the screenshots to help provide clarity.
If nothing else, it’s a catch all? Unless one of our SFAs pop in and can advise a better method, this at least gets your foot in the door. Please be sure to indicate all of the identifiers of your other account. Good luck to you.
Yeah that is brand new. They rolled it out this week I think. If you have open actions against your account it tells you which game and maybe category? and tells you if you can appeal or not. It also shows if you have past actions I think. I can’t test that…
If a person can’t access the Battlenet account at all at all via the website, I am not sure if they can appeal or not - besides trying the ticket you suggested.
So yeah, for most appeals it lets folks see the list of past penalties applied to the Bnet account and from which games.
I wish I remembered whether I used fake information when making my second account, or if I put the same name as this Battlenet. I suppose it doesn’t matter currently.
It does actually matter, because by stated with the End User License Agreement, you’re supposed to use your legal information for your Battle.net account details. If you’re using a fake name or any fake details, then this can really make it harder to when appealing.
Actually, if they do have a penalty, it gives them the option to appeal it on that restriction page. It lets them even choose which specific license, rather than send in a generic appeal.
Interesting. Things I can’t see! Very nice change really. It should help remove confusion about which license and which action people are appealing. It will also remind them how many actions they had in the past that explains the current penalty duration.
I would not be too sure about that. I don’t think they go away - but maybe they do stay in backlog until the current penalty is up? I know some folks get off a penalty then get hit with another from a second batch of things they did. Just depends on how long it takes to review reports I guess.
Hello, good morning. Today I logged in and they sent me a permanent suspension via EULA. It’s the same as the guy who posted this. I can’t access my account. I’ve sent a ticket, but do you know why this is happening? Because the email refers to account hacking, not for other reasons. I find it very strange.
