They do take real life threats very seriously had have worked with rescue services to help many players, and with law enforcement to resolve criminal issues. Blizzard can not give you the personal information of another player for any reason. To get that information you would need to follow through with law enforcement. Report it and file an appropriate case. Blizzard will respond to a legal request through appropriate channels to law enforcement. Your lawyer can then obtain that info via those official channels.
When it comes to the in-game actions of players, you can report real life threats via the website report pathway for WoW. Under the Ticket categories for WoW is In-Game Issues > Report a player. Most will direct you to use the right click report in game. However doxing and real life threats will let you enter a ticket - if that is what is going on.
Otherwise, if you donât feel your life, or the life of others, is at risk, you would follow the path for Harassment. To do that you put the person on Ignore. If they try to get around the Ignore you record the name-server, chat channel, date, time, and nature of contact. Then put that on ignore as well. Do not ever respond back or it becomes a two way street instead of unwanted contact.
You can read more about the ongoing harassment category here
I honest to goodness havenât had a decent response from CS since WoD. Every time since then has been an automated response that sounds an awful lot like whoever looked at my ticket never even bothered to read it. I am as clear as possible and include as many details as I can in my tickets. Last ticket I submitted was about an item that wasnât working. My ticket was unceremoniously closed and marked as resolved. It was never, ever resolved.
Thatâs clearly something that GMâs cannot help with. Thatâs not something you put a ticket in for, so yes it would just be closed/resolved. If you want to report a bug you use the report bug opttion or post in the bug report forum. You arenât contacted for those unless they require more info.
Iâve had nothing but good responses. But Iâve also had very few tickets, because I only put tickets in for things that support can assist with.
I am sorry to hear that. I have issues with how CS handles ticket communications but am not in a position to fix that. Sometimes an explanation of the whole system really helps the player understand their options, along with what canât be done. It reduces a lot of frustration when given the âwhyâ part, not just a flat answer.
I hope you were able to resolve your dispute with the other player by Ignoring them or otherwise reporting them.
That is not something GMs can help you with. They donât take Bug Reports and are not allowed to fix individual bugs for players - with rare exception if approved by the Devs. To report bugs you are supposed to use the in-game bug report tool, or the Bug Report forum. You wonât get an individual reply. Bugs get fixed in patches that impact everyone at once, not a single account alone.
The disconnect between what GMâs/CS can do and player expectations sets people up for a lot of frustration and GMs up for a lot of negative interactions/tickets they canât help with. They WANT to help, but have limits based on tools and policy. When people ask them to do things they canât do, nobody wins or is happy.
This article on what GMs handle, and donât handle, is good at helping players understand what to expect. Nobody is asking players to LIKE the limits, but at least they wonât be wasting their time getting frustrated when a ticket wonât help.
When in doubt, the CS forum is an Information Desk to help folks navigate the Support system, explain policies, explain services, etc. You can always ask there before wasting your time and find out if it is something they can help with. If so, what the best way of going about it is. Many things have self help tools now so you donât even have to wait.
This is simply untrue. I have put in tickets about items and quests not working from vanilla through WotLK, and the GMs contacted me to fix my issue. Especially when the item gave a buff, was a saddle/reigns or a quest item. Itâs insulting to ignore issues like these. The recent item in question was one of the primal essences that can be combined to form an heirloom. Hard to defend ignoring something like that - and I was far from the only one with the issue.
we have heaps of self-help options which werenât available back then.
just because something isnât fixed within a timeframe which suits you, doesnât mean itâs being ignored.
âŚnot everything is a âquick fixâ like people seem to think.
Iâve never had an issue. Usually, I get the initial template response to triage tickets and make sure I exhausted all possibilities, then I resubmit and ticket is answered and solved.
Be short, succinct, donât muddy the waters with superfluous information.
usually the first response from CS is a canned response to search for the answer on wowhead. what this means is they did not even read the ticket, it was automatically responded to.
then the ticket is resubmitted asking for a human to actually read it. normally by then you are not told to go to wowhead and an actual response is given.
Incorrect. It means they triage tickets and they want to make sure all possibilities are exhausted first by the information already out thereâ especially if itâs not something they can even help with, like quests, which fall under game hints.
Customer Service is very broad. What exactly do you mean?
The only problems Iâve had with blizzard are the forum moderators (of which I can literally name like 50 friends who have the same issues with them lol) and in-game help GMs.
I canât count how many times Iâve had to open a ticket because something wasnât awarded to me when it should have been, only for the GM to somehow blame me, direct me to wowhead, and close the ticket. Only for the issue to be fixed in a hotfix months later, which could have been MUCH sooner if those GMs had taken the reports seriously and logged them, instead of blaming me.
But purchase issues, in-game action appeals, the CS support forum CMs, tech support, etc. Iâve never had an issue with. They always get answered fast and I canât recall a scenario in those cases where I felt blizzard didnât help me.
This is just silly. If they canât fix a single item that creates an heirloom or prevents you from progressing in a quest within 48 hours, then they donât care. Itâs not rocket science. They used to do these kinds of fixes back in the day in a prompt manner because it affects gameplay, so thereâs no excuse to close these tickets out and not do a darn thing. If they can do something back in the day when Blizzard was a much smaller company, they can definitely do it now. Unless Activision gutted CS, which doesnât help any argument that CS is âgood.â As a customer, itâs not my job to feel sorry for a department of a company. I only care about my gameplay, and whether issues regarding my gameplay are resolved in a timely manner. If they canât be, that should involve some darn good communication.
Not everything is a self-help issue either. Like everything else I use wowhead first because Iâm not braindead, and submit a ticket if the problem isnât fixable on my end.
youâre right.
itâs not rocket science.
itâs coding.
the two arenât very far apart.
the reason they used to be able to do it faster, is because there were far less things to break when the game was smaller.
so⌠youâre making tickets for things a GM canât help with, and then getting angry because you donât understand how bugs are handled?
âŚand not everything is something which can be handled by a GM.
some things require a development solution.
if something is bugged, and GMs start giving items to people, it can cause more issues.
âŚwhich is why the current policy exists.
and while not everything is a âself help issueâ, with all of the self-help options available, people no longer have to wait around if their character gets stuck, or if they want to restore a character, or restore items, or bounce or restore mail (and whatever other options arenât immediately coming to mind)
about 1/10 tries - I have gotten a pet and a piece of gear and an achievement (oh and some mats that I got scammed for when I was new) I should have gotten and did not. Some of them it took a few tries to get. Mind you this is over 14 years.
She isnât entirely correct though. People often have gotten achievements granted when the game bugged out and didnât grant them. Plus I have gotten loot as well but that was a hard process. Plus they can move your character if you are stuck although recently I have had no luck with them actually moving it - they just claim they did.
Been very mixed bag. Most recent issue Iâve had has been the Fair Skies and Strong Winds quest wonât show up for any of my characters even though Alexstrasza is at the Seat of the Aspects, first response was a generic check various sites, put in another ticket because I had done that already, second response was, they see others are having the same issue, and to just report it and hope it gets fixed.