Blizzard, please read this topic from General Discussion, it puts it into words better than I can:
At this point it’s not the decision you made that’s losing you players, it’s the silence you have chosen on the matter.
You claim the CC was to help you communicate with players better and in general you’ve been good.
But when it comes to ANYTHING Season 4, you are not and it’s undoing the year of progress you’ve made.
If the Season 4 team has no interest in communicating, then someone in charge needs to put someone on that team that will.
Hell, we don’t even have a response to the fact the Great Vault is saying we’re getting season 3 ilvl from raids tomorrow. Even a “it’s just a tooltip error” or “it’s a bug we’ve actively been trying to fix.”
EDIT: This has now been SILENTLY hotfixed. 