I’m running into a situation where the GMs will not help with refunding currency on an item. No I’m not going to go into the details. But what I want to know is, have any of you escalated beyond webmail to a GM, and what is that procedure?
Thanks!
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You can request for it to be escalated in a ticket. I don’t know if that will help though, they are generally hands-off in most cases like that.
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Why not? If we can understand your situation you might not need to go further.
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let me guess: you’ve already had a currency refund within the last 90 days
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Most items can be refunded by talking to any vendor within two hours. If you log out after purchasing the item, the two hour timer will continue to count down.
To prevent mistakes, whenever an action removes the refund timer, the game will pop-up a confirmation message that you need to acknowledge and accept. For example, when you equip, enchant, upgrade, or transmog the item.
Certain high cost gold items can be returned to the vendor for full value. However, most can only be sold back to the vendor at a fraction of their original cost.
Customer Support does not refund items. If your refund timer has expired you can keep, sell, or destroy the item.
Policy is pretty clear.
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No Pyri, don’t know if I’ve ever asked for a currency refund.
Their policy is pretty clear
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Lesson to be learned. Pay attention next time.
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Unfortunately game currency is something they won’t touch. If they did it for one person, people will abuse it in some fashion. I lost stygia cause my body was not recoverable in the maw a few months back. Got knocked off a cliff by a npc. Body was stuck in limbo. Nothing they can do about it. They kinda fixed it eventually but yeah, it sucked and I dealt with it by just farming more. You have to suck it up buttetcup, it their policy.
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They won’t do anything but threaten to ban your account if you keep trying to escalate it beyond their bare minimum place holder customer service reps
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Thunderkitty said “They kinda fixed it eventually”. Ok, that was my one and only question. How did you get Blizz to “kinda fix it”.
I guess they mean it when they say “the matter is closed.”
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Uh why not?
The story must not support the narrative.
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GMs will only give you copy and pasted messages
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Yeah exactly lol
People got outraged about the lay offs last month but these customer service reps could easily be replaced by bots.
How do you know they haven’t already?
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So, you bought something… got an upgrade more than 2 hours later and wanted your money back when the item is no longer used? GM said no because they have a very clear policy in place, but you don’t like it and now want to speak to a manager?
Did you tell them who you are? How about threaten to get them fired?
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