I posted about a week ago detailing a ticket response I received in relation to an account action appeal. It was mentioned that the details of the appeal/account had been submitted for further review and that I would be updated with additional information. I wasn’t given any indication or estimate as to how long I should expect to be waiting on that.
Screenshot of the ticket response: https://imgur.com/a/aX5fzrK
It has now been ten days since I received that message from the GM - have heard absolutely nothing since. I’m definitely starting to feel a little forgotten and was hoping an SFA could let me know whether the review is still ongoing - and that it hasn’t somehow slipped through the cracks. Just for my own peace of mind.
Because there isn’t any way to gauge an estimate. Sometimes it is something that can be figured out within a few hours. Sometimes it takes several days. Escalations take as long as they take.
This forum isn’t moderated by the SFAs 24/7, unfortunately, so the absolute soonest one of them will see this won’t be until they return to work in the morning. Hopefully one of them will have some sort of insight or reassurance for you.
The ban was been overturned! Would like to thank both of you for taking the time to reply - pretty sure you both responded to my previous forum posts as well.
Disappointingly, after missing four raid lockouts with my guild and the valentine’s event, I’ve only been refunded 7 days of game time, despite the closure being in place for 21 days.
Notification of ban implementation: https://imgur.com/a/Njj4vTJ
Notification of ban reversal: https://imgur.com/a/TD01Nbq
Yes, given the account closure was overturned i.e. an error was acknowledged on their part, I would expect to be fully compensated for the game time (which I payed for) that was lost.
I have submitted a ticket requesting it - not looking to argue the point here.
“I understand that you are requestion a refund for the 21 days or 21 days being granted to your account because you had a reversal of a permanent ban.”
If that’s the first sentence of the response provided, I would assume that they are aware of that. Bit of a strange one, I will try again.
Perhaps it is the wording of “refund” that is causing the issue.
I would just reply that you aren’t looking for a refund, but rather compensation of the time lost due to the incorrect penalty on your account, which has since been removed.
Our guild master/raid leader was wrongfully suspended due to me sending 45 gold to him as a repayment because he helped me buy my mount when I couldn’t afford it. besides the fact that he, my guild and myself are furious, our opened tickets have been escalated from 2 to 4 days now, which is insane based on the grounds for suspension in the first place. Because of this we have missed the last two lockouts on Gnomer, its not just affecting the individual its affecting our whole guild, what sort of compensation can we expect when this game we pay for catches up to our ticket requests?
First, You start by creating your own topic, not hijacking this one
Second. You do nothing, your Guild Master will need to submit an appeal.
You & the guild have no way to effect any outcome whatsoever.
Edited to add you & your guildies need to close your tickets, at best all you are doing is delaying a response to your GM’s due to you clogging up the line.
No one but the person should have open a ticket. No one in the guild will have any affect on another person account as the GMs isn’t going to talk about another person’s account.
None, as Blizzard isn’t going to give someone who isn’t affected by an account action. May as well as for compensation when one of your guildies’ power goes out. Blizzard isn’t going to give a guild something because someone else had an account action.
Since I didn’t see this addressed as yet - you don’t know this is what did it. You and he may assume this to be the case, but he wouldn’t have been told explicitly what transaction(s) would have suspended him. It might have been the most recent thing he could think of where he received gold, but those are very rarely what dings someone.
As I told the OP, had you bothered to read any of the posts before hijacking their resolved thread - escalated cases don’t have estimated times. Some are resolved in a matter of hours, some are resolved several days later.
As to missing lockouts? Not really Blizzard’s problem, per se. It may have sucked to raid without your raid leader, but absolutely nothing was preventing someone else stepping up to push folks through the raid nights until your GM’s issue is resolved. If your GM’s account was completely banned, would you guys have never raided again? Raid teams normally have someone (or several someones) who can step in in case the lead is unable to fulfill their duties. Like I said, it would suck, but it was a choice you guys made to not continue on while your GM dealt with his sanction.
It is as a player is unable to join the raid to push the lockout. If they had a power outage, and asking for compensation because someone being unable to play would be the idea.