Hey there Creepinx! A disconnect can have a variety of potential causes, however, in this case let’s go ahead and have you run a ‘WinMTR’ network test while the problem occurs in-game so that we can further investigate potential network-related issues between your computer and the game server. Here are the instructions:
Enter the game IP into the “host” field. The IP address for our games are listed on the WinMTR instructions page
Start the test and play the game for at least 15 minutes. Ensure the problem happens while the WinMTR tool is running.
After recording the problem data, click “export text” and save the WinMTR file in an easy to find location.
Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the WinMTR. It’ll look like this:
WinMTR goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).
Hey Creepinx! Thank you for taking the time to run that MTR test. The test is showing a spike in packet loss at the third “hop”, however it’s unclear whether this is what is leading to the issues in-game.
This is a new problem over the last week or so and has gotten worse. Ive been using this internet and playing wow everyday for a year with no problems up until this problem which started around 2-5 days or so and has gotten worse to where the game is unplayable.
So any ideas on what I should do? Anything I can try?
next day: I cant post again until someone else does. Interested to see what the next step is.
I noticed you are using a wireless network to play. The most likely cause for the packet loss on the node Skelgarer mentioned is wireless signal interference.
Keep in mind that wireless networks often have to push signal over many miles and can be impacted by any thing in-between you and the tower. Including but not limited to the weather!!
The only real solution here would be for ATT to investigate and address the root problem if they are able to. Keep in mind that due to the wireless nature of these networks there isn’t always something they can do.
I wish we had better news here but I do hope the information helps. If there’s anything else you might need just let us know!
I dont think thats it. Ive gamed on this internet for 3 years or so. The weather is fine.
Ive been watching what was happening today with my internet while it happens. I am having no change in packet loss when the problem occurs.
It started recently and it happens more when I am inside instances or zoning in/out of one.
A guy in the raid was experiencing this problem, it happened like 3 times to him. I asked him about it and he didnt have this kind of internet or live by me.
Any other ideas?
Ive tried 2 other games and they work fine no problems. Eso and EVE online work fine.
Also, as I mentioned before, several people on your NA and EU forums are experiencing this lately.
Sorry for all the edits, I hope this information helps you guys!
I didnt pay money this month for the first time luckily i used gold
Hopefully you guys figure it out by the time my playing time runs out I guess?
Not really too many other ideas, no. Your third hop is crapping out on you. It is certainly possible that hop has been bad for the last 3 years, and that isn’t causing your issue, but when your traffic to the servers is as bad as that, there isn’t really any way to rule out your connection being the issue. If you’ve done everything in the Disconnection article and it didn’t help then you’re probably out of luck.
So you think that there is a problem with my internet that started a few days ago, around the same time when others have started getting problems?
Even though I’ve been playing ESO and EVE for hours with no problems over the same time period? Even having ESO or EVE running at the same time to see if when I get dcd from WoW I get dcd from ESO and EVE, but only WoW dcs and not the other games? No dcs from ESO or EVE, not one.
“Around the same time when others have started getting problems” is not true. There are no more people complaining this week or the week before than there have been every week for the last ten years. When there are widespread problems, there are hundreds or thousands of posts and containment threads. This isn’t that.
Your connection to ESO and EVE takes a different route than it does to blizzard. It is possible your connection to those games does not travel through the problem hop. If you’d like to post a winmtr to their servers we could compare. That won’t always reveal the issue, though, which is why testing with a vpn or on an alternate connection is often helpful as well, because if either of those make the problem disappear then we can conclusively know it is your connection.
Unfortunately this isn’t the prove Creepinx wrong forum, it’s called Technical Support. If you want to just argue with someone, you should go to Gen Discussion. I am not looking to get the thread closed down.
I am looking for help. If you can’t help me please don’t post, thank you, I appreciate you understanding and wish you well.
I offered to help, and told you how I can help you further. If you want to ignore that because I offended you by saying you are wrong about something, then I’m not sure what to tell you.
There are a lot of people having the same issues I’ve been having since around M onday/Tuesday, the same time I started having the same issues. You even responded to some of them.
I am not willing to buy a VPN to use for 5 minutes. I have internet that is working fine for everything else, and has worked fine for years.
I am not sure who you are and what credentials you have. I was talking to a Blizzard employee and they didn’t know what was going on.
You offered no help, you said I was just out of luck.
Then you wanted me to compare winmtr of other games I play with no problems to see if they travel through the same hop.
The problem with that is that when I get quasi dcd, where my screen looks like I am dcd, I am not actually dcd. Chat boxes still work fine, I am not quasi dcd from anything else, including bnet or other games or anything. And when I am staring at the winmtr, there is no packet loss at the third hop at the time I get quasi dcd.
At first you just said, you are just out of luck. Then you offered to argue with me about my opinion which I stated. You are not offering me help. You want to prove to me its my internet. That is not helping.
If you really want to help me by proving me wrong and proving me to me its my internet, please answer this question.
I am not an expert but how can packet loss at the third hop be making me quasi dc, if there is no packet loss at the third hop at the time I get quasi dcd?
I realize this issue is frustrating, but replies offering suggestions you don’t like, or explaining how something works, are not against the rules. Everyone is welcome to post wherever.
The WinMTR uses only one packet per second. Most games use so much more than this. WoW is probably 20+/second, and Overwatch is like 60+/second. If you have 1% packet loss, the WinMTR may not see it happen if it’s between the ping intervals.
However, I don’t think this is purely a packet loss issue, I also think it’s also related to very high latency on their network route, like Yindar mentioned. Your ping was at 120ms (occasionally) on the 2nd hop and by the time you reach Blizzard’s servers, it’s in the 300ms range (at least). It’s hard to tell the exact pings for each hop because some servers along the way are set up to ignore some pings, which leads to inflated values.
All that being said, if you really do want to get to the bottom of this issue, your choices are (unfortunately) limited to testing other connection types or hoping the ISP resolves issues on this route.
Thank you. He wasn’t offering suggestions I didnt like, or explaining how something works, he told me I was out of luck. I didnt say it was against the rules, or that he couldnt respond, I said please dont respond to my post anymore.
So you are saying that at the time the game animations stop working correctly, even though there is no change in packet loss with WinMTR or other things that can tell you about packet loss, that doesnt mean that there was no packet loss causing the problem?
edit: Maybe I am just someone who comes across as being a jerk or something by my sentences. I am not being mean or anything, just asking you a question. I am not sure why people seem to be interpreting me as being rude or a jerk or something.
That is exactly what I’m saying. Most free utilities aren’t suited to look at gaming traffic. Similar to how wireless data isn’t best suited for gaming.
This falls back to what I mentioned before, everyone can respond wherever. No one is the owner of any threads here except Blizzard. You can ignore people on the forums if you don’t want to see replies from them (and I can help with the steps to do this if it’s necessary), but this is a public discussion.
| 618 | 477 | 54 | 73 | 290 | 75 |
Good luck figuring out your problem
You can ignore people on the forums if you don’t want to see replies from them (and I can help with the steps to do this if it’s necessary), but this is a public discussion.