With all the layoffs the other day, it’s been indicated the CS team here for WoW has been gutted and will be sent overseas.
Was this the team that actively put up the daily blue posts? I noticed they’ve been quiet for a couple days now, which is rare these days.
I am the CS Team now.
All PvP threads automatically pinned to top 
The automated ones that always double post?
Probably lol
What customer support?
I know that the SFA’s that moderate the Customer Support forum are safe. Vrakthris posted a little while ago that he and his team are still there.
What CS team? Did we have one?
I was going to post some juicy stuff too. You don’t mess in CS forum, you get the slapdown.
I’m glad to hear they still have a job. I think CS forum does a pretty good job.
Oh yes,we know very well.
Customer support was next to non-existent, probably only limited to forum banning. Now all this will be gone, once the CS shift to india or philippines. Then you cant understand them haha
I differ,but I do like stability and glad they are still here.
They only ever sent canned auto-responses to my appeals anyways.
We did, like 7 years ago. I thought the CS team was already canned lol
They were redundant. Microsoft outsources support.
as it has been the old cs has not been helpful at all and i’m glad it’s been cut and i hope to see more changes like this
Any other day its “the CS team is useless. they never give me a reply that makes sense. they never do anything”
but now suddenly?
ok.
Blizzard’s Customer Service/GMs and Tech Support handled tickets for all Blizzard games. There has not been a WoW specific team in around a decade. They mostly worked out of the Austin, Texas office, although some were in Irvine. There were some in Cork, Ireland as well. Not sure where the Asia folks were. Seoul most likely.
The Blues you see on the forums are Community Managers. Completely different team and people. They are mostly still around. I am not aware of any in the US who have been laid off. Their role here is to write and post patch notes, notices, announcements, and answer questions sometimes. Their main role is interfacing with the broader WoW Community such as streamers, websites/guide sites, events, etc.
The Forum Support Agents (also not GMs who take tickets) post on the Customer Support forum and Tech Support forum. CS there is an Information Desk to help folks navigate the support system and answer questions about systems and policy. Those folks are also safe for now.
Of course, just what sort of ticket system they are going to try to guide folks through in the future? I have no idea.
There, had to fix that.
You arent wrong.
Would you translate “It’s been indicated” to show us that this is information and not just a rumor?
