Dressing Room Broken?

Support Customer Support
1

I bought the Globlin-Fused greatbelt from the Auction house. When I viewed the item on my character, it was a red colour. After I bought it and went to transmog it, it was green. This belt cost me 199k gold and is now essentially useless. After doing some research, it seems that it is a limitation of the dressing room to show the correct colour but truth be told, that isn’t my problem. How is a new player supposed to know that? I don’t think I should have to check an external site in order to see the accuracy of my purchase.

Customer service was incredibly unhelpful, directing me to a bug report instead.

This is honestly unacceptable.

2

Unfortunate gms dont fix bug nor do they refund ah items thats why theyntold u bug forums.

Also no one here can help you.

5 Likes
3

Nobody on the customer support forum can help me? That’s encouraging.

4

The blues here arent gms this is more of a help desk then anything else.

4 Likes
5

To be frank, you didn’t gave much to go off of. If you think something is bugged or misbehaving, the bug reports would be the place.

7 Likes
6

I explained my issue in detail. What else am I supposed to say?

7

These forums are strictly players-helping-players, with the only Blizzard participation being moderators. There are no GMs or Blizzard “Customer Service” employees here. For that, you have to put in a ticket, and GMs are bound by pre-established policy, which includes this:

Customer Support can’t refund or reverse an unwanted auction house purchase or sale.

There are no exceptions stated in that policy.

6 Likes
8

While the below information is from AI, so might not be 100%, it should give you a good idea if what your seeing, and I suspect the belt you purchased was a LFR belt.

The Globlin-Fused Greatbelt changes its primary color scheme based on the raid difficulty from which it is looted or equipped. Because of a known bug in the game’s preview dressing room, items may appear as redin the Auction House but show as green once applied to your transmogrification set.

The color variations follow the standard Liberation of Undermine raid difficulties:

  • Raid Finder (LFR) / Normal: Green
  • Heroic: Red / Black
  • Mythic: Purple / Dark
5 Likes
9

Thanks, it looks like you are right. I still maintain that this is absolutely unacceptable. Nobody new to the game is going to think “hmm, I should probably check an external site to make sure that the dressing room isn’t bugged”. Very, very unfortunate and a massive turn off.

10

Certainly, you can post a bug report about the misleading AH Dressing Room in the Bug Report forum or using the in-game bug reporting tool.

7 Likes
11

Well, if you want to leave feedback, your best option is probably the in game feedback form, or if not that make a post on the appropriate general forum, as no feedback is taken from this forum.

If you want to report as a bug, or update any potential threads already for the issue, you would want to look at Support > Bug Report

4 Likes
12

I’m good, thanks. /quit