Dragonflight refund request

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1

So, I bought Dragonflight Epic Edition on Friday, February 17, 2023.

On Sunday, two days later, I hit a bug in a quest that is preventing me from continuing the MSQ. (The quest giver does not appear. There is no way to continue and no way to go back to the previous quest and do it again.)

I put in a ticket and got the automated response. I replied none of the solutions offered worked. Today I got a reply from a GM stating there was nothing they could do (“we don’t have any workarounds”) nor could they compensate (“nor can we provide any compensation”).

He did say to report it in the bugs forum.

Since this means I can not make any progress on my main, there is no timeline on getting this fixed, and I have no desire to start a new toon, I would just like to get a refund and walk away.

I do have another toon at level 60, but I don’t want to play a Druid. I want to play my priest.

I could use my character boost to make a 60 priest, but then I’d have to start all over with rep. I don’t want to do that nor do I want to spend the boost.

So I’d just like my purchase price back please.

2 Likes
2

You should submit a ticket to Customer Support. I’m sure someone will come along behind me and explain how. Good luck to you friend.

Edit: If I may edit my post, there are likely in-game ways to assess the situation. I’d hate to see you leave.

3

which quest is it because depending where it is i may have a toon near that to party sync to which might fix the issue

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4

The quest was Clans of the Plains.

It was an unusual bug. I d/c’ed while the previous quest was completing. Something must have glitched and the questgiver toon wasn’t flagged to move on to the next position or something.

So you’ll likely be okay.

6

Not sure if this is how it bugged out, but this comment on Wowhead may be the solution: “If you logout before accepting the “Clans of the Plains” quest then Aru despawns and doesn’t offer the quest. Simply fly away from Maruukai until the name of the area changes on your minimap and then fly back to Maruukai and Aru will spawn and offer the quest.”

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7

I’ve tried that. Didn’t work.

8

There is another comment saying that flying back into town may not work either. So also try walking back into town.

9

I zoned out a few times. Nothing works.

10

ah that one, if you abandon it you might be able to reset the quest before where you gotta listen to the people talking or just grabbing it again might fix it. other problem for party sync is would need a alliance toon to sync too mine are all horde, if theirs an alliance nearbyu / here might be able get them to group and sync ya

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11

There is nothing to abandon. The previous quest is flagged as completed and the next questgiver just isn’t there.

My quest log is empty.

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12

Did you walk back into Maruukai after leaving?

13

For a refund you can go into contact support, then under payments select “I would rather categorize my issue”, that will allow you to select “Refunds” which will allow you to see if you can refund your recent purchase. If that doesn’t work you can open a ticket for a GM to assist you with a refund.

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14

Weird, I just tried it on that character and Aru showed up immediately when I returned. I’m not sure why it didn’t work for you, but you have the quest now, if you wish to complete it.

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15

Strange. I’ve been trying that for days and nothing.

Maybe it was frightened of you.

Thanks for fixing it.

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16

They probably recognized a fellow Centaur and decided to cooperate. :slight_smile:

I’m glad I could help.

Be sure to close out your refund request if you haven’t. I don’t believe you are still eligible, but if an exception is granted that might cause a bit of an issue.

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17

there we go lads just ask how to refund and a blizz staff member will arrive shortly after to fix your problems :stuck_out_tongue:

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18

I don’t see an option to close the ticket.

I think we found the secret!

19

That really does not work. In this case Vrak was able to investigate and did nothing at all. He logged in, walked into the area with the char, and the quest popped up as it should. He accepted it for the player.

No changes, no nothing. Threatening Blizz does not result in different results.

Asking on the CS forums though, is often a great place to get more information about issues and resources. Sometimes a blue can clarify things.

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20

Most folks already provided the advice on how to submit a refund request, so I really didn’t need to add to that.

As most folks who hang out here know, I have a special affinity for quest issues so it had more to do with wanting to figure out the issue, then the refund (which I can’t do anything with).

As far as I could find, our QA teams haven’t been able to reproduce the issue and leaving the area and coming back has been doing the trick so for me, it was testing that to see if it would work for me.

You might be able to under “My Tickets”, but that is usually a pretty fast queue so a Game Master may already have it. I’ll see if I can poke them, but I don’t think this qualifies, so hopefully you should be safe.

6 Likes
21

while i know its harder to tell via text but obviously it was meant as a joke as sometimes getting responses / ticket times are high due to alot of people needing help. anyway refunds are upto blizz to grant in special cases so it cant be taken as a threat. now if i said unsub thats a diff story