Does anyone that works at blizzard read these?

[Mirasol-mannoroth (Mirasol)]

@Unicornquen-llane

Also, why did Blizzard make it so hard to actually talk to someone

The phone lines, when they existed over a decade ago, were for Billing, Account access issues, and some Tech Support issues. Between people calling for things the lines were not for, the lines always been full, and cell phones becoming popular and charging by the minute they eventually got rid of the call-in lines.

Most things are handled by Ticket - they used to have Phone Callback and Live Chat for some of those Billing/Tech issues but that went away in the Pandemic and is not likely coming back.

@Unicornquen-llane

shipping and handling quests are absolutely broken.

In your case you can’t talk to a GM because they have nothing to do with game Bugs. They are not the folks who take reports, investigate bug reports, or fix bugs. There are VERY rare circumpstances where the Devs may authorize them to fix a specific bug related isssue, but for the most part they have nothing to do with Bugs.

To report a Bug you need to use the in-game Bug Report tool or report on the Bug Report forum. That gets it to QA who do the investigation, documentation, etc. The game Devs are the one who fix it which gets done in patches or hotfixes.

So, you can’t talk to GMs about bugs because that is not their role to handle and they can’t help you.

@Unicornquen-llane

ALSO, what happened to the Gleam battle pet?

GMs don’t give game hints or information about drop rates. So again, that is not something they can help with. They never could.

EDIT

This post is pretty helpful as a guide on some of the things a GM can do, and can’t do.

Spotlight On - Game Master Help

At some time during your journeys through Azeroth, you may find yourself in need of a little assistance from one of our Game Masters. We understand; that’s why we are here! Although we try to help whenever we can, there are some limits on what areas and issues our staff can help with. With that in mind, we wanted to give everyone an idea of the kind of assistance that our support staff may be able to provide. First, let’s cover some things that a Game Master is generally not able to do. Gam…

First, let’s cover some things that a Game Master is generally not able to do.

• Game Masters are unable to provide Game Hints.
  • Game Hints consist primarily of providing information on the functionality of the game, drop rates and locations, encounter mechanics, etc…
• Game Masters are not Developers. They cannot change game design or otherwise circumvent intended design, nor go beyond the policies that are in place to ensure everyone has a fair playing experience.
• Game Masters are not able to resolve potential bugs in-game, though they are sometimes able to help with issues caused by a bug.
• Game Masters cannot provide Beta access, they don’t have keys to hand out. Nor do they have release dates for patches or other events. If it is not listed on our website, a Game Master won’t be able to tell you.