I’m personally not having a gbank issue, but the CS issue is way more extensive.
I’m one of the folks who didn’t get Crests retroactively. I did 100+ delves with 25 Bountiful keys before the change to having them drop any.
It’s really disheartening to have zero communication, and have friends who I did the delves with swimming in upgrade materials that just appeared for them on log-in while several others have received nothing.
It completely took the wind out of my sails.