Disconnected every few minutes

Support Technical Support
1

I posted yesterday about this but I haven’t received any feedback from Blizzard. This has been occurring periodically since the last weekly reset but it has been extreme for the past 2 days. Its made the game unplayable because I am disconnected every few minutes.

Diagnostics that have already been performed:

  • Contacted ISP which performed diagnostics on the new lines that were installed as well as on the equipment. All working as expected.
  • Reset modem numerous times & connected hardwire. All working as expected with all other applications, websites and games
  • Flushed DNS & renewed IP
  • No other apps running & no other devices using bandwidth
  • Ran MTR/Traceroute… results show 1000+ms latency on Blizzard server in the Netherlands(?) all others under 70ms…I’m in the USA so I don’t understand the hop to Europe
  • Tried to open a ticket to Blizzard but receive a response that Blizzard isn’t accepting tickets for this matter at this time. How is this acceptible?

I cannot post the MTR results in the forum due to the forum restriction from posting links. The links are the hops. Please address this issue. I have limited hours I can play the game weekly.

2

Like many others have been asked to do, post the winmtr on pastebin, and post the part after the / of the pastebin url here.

3

Hi same here, is this going to be addressed?

4

same since tuesday. i did everything blizzard has said to do and i still disconnect randomly

5

Same here please fix this been ongoing since last night

6

I’ve heard nothing about a fix. Actually I’ve heard nothing from Blizzard at all.

7

yeah all blizzard says is “oh its a problem on YOUR end.” Well Blizz ive tried to do everything you say to do, flush dns, renew ip, reset router etc etc. Nothing helps. Being constantly DC’d isnt fun, especially for paying customers

8

This issue still persists. I’ve lost so much stygia today because I disconnected two times in a row while in the Maw. The first time I had just entered combat when spells stopped casting and I was disconnected. I died before I could log back in. I got back to my corpse which caused me to enter combat again and I was disconnected again before I could pick up the lost stygia. It took 4-5 minutes to login again and by the time I made it back to my corpse, my stygia was gone. I really hate WOW now. I grind and grind and then lose it because Blizzard has an issue they won’t acknowledge or fix.

Prior to Jan 5th I had no issues. I saw increase in user posts experiencing this issue and Blizzard acknowledgement on Twitter that they had a server issue around Jan 5th that they state was fixed within hours. I’ve gone through the troubleshooting procedures multiple times with no resolution.

GMs blame my ISP even when the packet losses are on Blizzard servers or my WinMTR shows no packet loss at all. My ISP has been out here 3 times since Jan 6th and are coming out again tomorrow. My ISP has found no issues with my lines or hardware. All my lines, hardware and node are brand new. I’m so frustrated with WOW now that when my sub runs out in 5 months, I’m moving on to another game.

9

Hi Cometageezus,

I am sorry to hear you are still having issues in-game. I also know the forums can prevent you from posting your WinMTR data directly. The good news is Blizzard CS has approved a work around to post your data. I would recommend that you run the test again and post it following these steps.

10

I submitted one in the original ticket that was closed that it was my ISP. Here’s one I ran at 4:14pm est today. I’m running another now.
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 1156 | 1156 | 1 | 4 | 78 | 2 |

| 10.10.10.11 - 0 | 1153 | 1153 | 20 | 33 | 143 | 87 |

| 70.109.168.169 - 0 | 1153 | 1153 | 20 | 33 | 136 | 75 |

| 70.109.168.136 - 0 | 1153 | 1153 | 20 | 33 | 166 | 61 |

| 208.184.223.237 - 0 | 1153 | 1153 | 25 | 35 | 145 | 74 |

| 64.125.30.138 - 0 | 1153 | 1153 | 0 | 43 | 153 | 33 |

| 64.125.27.45 - 0 | 1153 | 1153 | 30 | 41 | 147 | 65 |

| 206.82.104.192 - 1 | 1153 | 1152 | 31 | 43 | 178 | 78 |

| 137.221.71.33 - 1 | 1087 | 1085 | 54 | 313 | 3938 | 246 |

| No response from host - 100 | 232 | 0 | 0 | 0 | 0 | 0 |

| 137.221.69.51 - 1 | 1153 | 1152 | 50 | 61 | 424 | 74 |

| 24.105.62.129 - 1 | 1153 | 1152 | 0 | 60 | 290 | 64 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Second One:
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 484 | 484 | 1 | 5 | 111 | 4 |

| 10.10.10.11 - 0 | 481 | 481 | 20 | 31 | 357 | 29 |

| 70.109.168.169 - 0 | 481 | 481 | 20 | 33 | 357 | 23 |

| 70.109.168.136 - 0 | 481 | 481 | 19 | 32 | 357 | 31 |

| 208.184.223.237 - 0 | 481 | 481 | 25 | 37 | 356 | 33 |

| 64.125.30.138 - 0 | 469 | 469 | 0 | 37 | 244 | 35 |

| 64.125.27.45 - 0 | 481 | 481 | 30 | 38 | 358 | 35 |

| 206.82.104.192 - 1 | 481 | 480 | 30 | 41 | 358 | 52 |

| 137.221.71.33 - 1 | 443 | 442 | 55 | 359 | 3840 | 196 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| 137.221.69.51 - 1 | 481 | 480 | 51 | 64 | 356 | 59 |

| 24.105.62.129 - 1 | 481 | 480 | 0 | 62 | 244 | 60 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

11

also getting random dc’s just started today can yall fix it this?

12

same issues, only able to play for a minute before dc. have done all troubleshooting options and no luck. i opened a ticket, but we will see.

13

I hope you have better luck than I. A GM marked my ticket as resolved, stating the issue is with my ISP not Blizzard.

14

I’ve been getting DCed pretty regularly since Shadowlands launched, but it does seem to be getting worse and worse. I’ve already been completely DCed twice in the span of 30 minutes. I’ve been DCed in raids, I’ve been DCed in Torghast, it’s pretty consistent. Then you have the issue where you can’t log in without being DCed again after few seconds.

I’ve been playing this game for 16 years and never, ever have I had connection issues this constant and this severe before before.