Greetings!
My name is Specialist Game Master Daremdekhar, I’ll be handling this ticket for you today.
Apologies for the delay in a reply, it’s very busy at the moment but we’re working hard on getting that back to normal as soon as possible!
There was a known issue with the newest Season 4 gear and awards being applied correctly, this was widely reported to the developers by players using the in-game bug tool and the forums.
A hotfix has been applied for those players that were affected within a certain timeframe, a replacement cache was sent directly to the characters involved.
This was done by the developer teams and a post was added about it here: Opened timewalking Cache before hotfix - #31 by Kaivax
For any other affected caches the GM team cannot offer or provide a workaround from our end. That includes enableing Catalyst upgrades, replacement items, or entirely new gear, nor can we start any progression quests or trackers on request.
I know you’d wanted another answer on this, but it is the full and honest one and I thank you for taking the time to read it, even if you might disagree with it.
If you find a new issue, please report it as a bug inside the game with a bug report which will send information about the effected character, or you can also post to the bug reporting forums anytime with any information you have.
I wish you all the very best with your gaming in the future!
So I got this as an answer to resubmitting a ticket about not getting a replacement cache while having the curio. Guess its time to be annoying on the bug forum and sending bug reports in game because the Curio seems to be the “intended reward”