Does making a ticket even matter anymore? I don’t think any GM has ever helped me in the past few years and customer service has been garbage lip service of “You should report this to the devs but we’re unable to do anything at this time so sorry for the inconvenience. Thank you for your years of service and have a great day!”
I literally earned an acheivment, at the same time as other raiders, but they received the item and I didn’t for some reason. They claimed they’re aware of the bug and will not give me the item or recover it by mail and I have to wait for developers to go ahead and fix the bug at some point.
For real? I’ve been playing this game for 20 years. Is there anyone who can assist? Is there any way to get an item supposed to be earned for an achievement from any customer service?
Literally earned the achievement and have it, they confirmed that some players are not getting the proper item after earning and it’s a bug.
Who CAN offer the item? What do I have to do? I tried re-doing the achievement on another toon and of course I can’t earn it again because it’s already completed.
Asking for the item, I have the achievement and did not receive the item for completing the achievement that auto loots to bag. Most players in the raid got it but I didn’t.1
The issue is that they don’t do this kind of thing without the greenlight from the devs beforehand. They don’t do it because they was asked to as it could lead to issues down the line.
Sounds like a bug with the achievement awarding the reward for doing it. Normally the first ticket is a template reply. Keep trying, and it wouldnt hurt to put in a bug report.
The CS around this forum is super helpful I wouldnt doubt they can help you here too. Keep in mind its Thanksgiving, and it may be a little slower of a reply than usual, but dont give up.
Blizzard does not allow GMs to award achievements. If an achievement is bugged, the first step is to check it on Wowhead then try to repeat it. If that does not work, they can put in a bug report. That will NOT give them the individual award though.
To get the reward they are going to have to wait for the Devs to fix the achievement then probably repeat it.
There are RARE exceptions to this, but generally not. The GMs are not allowed to touch achievements.
Game Masters are not able to resolve potential bugs in-game, though they are sometimes able to help with issues caused by a bug.
The item that you are asking for seems to be the Obsidian Aspectral Earthstone which is from the achievement Dragonflight Season 2 Hero.
The bug that the Game Master mentioned is the fact that you were able to get the achievement at all. As it says, it’s for Dragonflight Season 2, which should only be able to be earned during Dragonflight Season 2.
I am sorry that you didn’t receive the associated item from that achievement and others may have, but if they did, that would not have been intended. We cannot provide a reward that you were never supposed to get.
Now that we know the item and achievement in question I have a question.
I know from a friend who got theirs in S4 of Dragonflight and WoWhead reports that as of 11.0.2 the Obsidian Aspectral Earthstone was still being rewarded after Mythic Sarkareth kills but this behavior was changed in 11.0.5.
The season 1 Dragonflight version of Obsidian Aspectral Earthstone from the achievement Deep Cuts From the Vault which gives Gleaming Incarnate Thunderstone is still obtainable if you kill Mythic Raszageth. Also Deep Cuts From the Vault isn’t a Feat of Strength or Legacy achievement so maybe that is why.
Any chance you could confirm with QA or the devs what behavior should be occurring? (unless the GM confirmed that still getting the Obsidian Aspectral Earthstone in the first place in past seasons after Season 2 and before 11.0.2 was a bug and it has been fixed in which case this question is answered).
Pretty sure he would not be able to ask the devs, No idea about QA. Maybe should be posted in bug report forum. They will not respond but could be something they would look into. They might post in under known issues would be the most you could expect.
Worth a shot given the discrepancy since for Season 2 and Season 3 of Dragonflight the items were tied to a FoS achievement while Season 1 of TWW is back to what Season 1 of Dragonflight did and have the achievement under Collections → Appearances tab.
Again, I’ve earned the achievement, and I have the achievement, however, the ITEM did not add to my bags. That should be an incredibly simple fix and I can’t imagine why it requires a year or two of waiting to be rewarded appropriately.
I can’t say for certain, Voidarcane. Looking over the information that we have I may have misspoke earlier so I do want to see if I can get some confirmation. If I can it will likely not be this week.
That’s cool. So almost an entire raid can still earn the item but I’m not allowed to get it simply because it’s not intended. So does that mean Blizzard will be removing the item and rewards from everyone that did?
I completely understand where you’re coming from but folks are still earning every season reward and only a select few are NOT from the mythic bosses. Kind of seems unfair that most are still able to get it but a few are not due to some glitch in the system. It’s just a bit frustrating.
Thank you Vrakthris! Hopefully we hear something next week.
It should be noted that it seems that Dragonflight Season 3’s Emerald Blossom Dreamstone was still obtainable as of 11.0.2 but no reports have been made as to if it is or isn’t obtainable as of 11.0.5.
I also created a Bug Report assuming this might help: