Did not get credt for running my own Mythic Keystone

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1

I ran my own Mythic Keystone, beat the timer, got loot, but my key did not upgrade and I do not have credit towards the weekly chest.

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This is being reported in the Dungeons forum as well.

Players are having a debuff that says “Time Trial Practice is Active” and not getting their key upgraded or credit for it.

Make sure to submit a bug report so they can get this fixed asap.

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Thanks, Eilis, I’m making sure this is on QA’s radar as well. If I hear anything I’ll pass it along.

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Hey all,

I just heard that a hotfix went in just a little bit ago that should address this. I’ve been advised to have you try relogging to clear the “Time Trial Practice is Active” debuff.

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What about those of us that already completed keys? Are we just up a creek? Not all of us have time to rerun our keys.

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Right what about those that completed the key?

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What about people who ran keys with this bug out ? Will we get weekly credit?

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You’ll have to rerun them again to get credit.

Bugs aren’t normally something they compensate for unless it’s something that is not possible to redo yourself.

Since this bug didn’t even downgrade your key or anything, they won’t compensate anyone for it, you’ll just have to rerun it without that debuff.

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Good Evening, same question as the others, what if you already did your key already? Is credit going to be rewarded for that run?

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I’m afraid there isn’t currently a way to manually award credit for previous runs, sorry.

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That’s really not a solution, not all of us have time to do that. It really hurts those with limited time.

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This is really not acceptable at all. This means I’m basically out a +10 chest this week because of this incompetence. I’m honestly fuming right now.

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I am sorry for the frustration, Jessail. We of course would prefer if no bug ever caused any issues, but that is not generally the reality of how it works. We do what we can to investigate and address bugs that occur as quickly as we can.

Hopefully those that need to, will be able to find the time to run the needed Mythic+'s again.

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Of course there is. All of the mythic runs people do are logged in your systems. Just because your company chooses not to help doesn’t mean it isn’t possible.

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I’m sorry I just can’t accept that answer. The database has who ran what key today. The dev that messed this up can fix it. This is definitely a fixable issue as loot was issued they can track it down. Their laziness in QA caused this issue, they can fix it.

Edit: this will be my last post. I don’t think I can remain civil given the answer I’ve been given.

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if players abuse a bug they get banned…this bug was on your part give us the credit for completion.

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If it were that simple, Sloth, we generally would choose to help when possible. As it stands, CS is not able to award credit for previously completed mythic+ runs.

If Development is able to come up with another solution, they may be able to implement that. If you have feedback as to how you would like to see this addressed, you’ll want to post in the appropriate forum: Dungeons, Raids and Scenarios.

To facilitate feedback being directed to the appropriate place I’m going to lock this one up. Thank you all for your patience.

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