delete this whole thread please GM’s <3
I am sorry for conducting myself like this!
looking back a year and a half later, how I acted in this thread is making me cringe!
I’m sorry, Hardlord, but there is no way to speed up your reply. That would be extremely unfair to everyone else who is also waiting in line for help.
I should also mention that submitting what looks like 7 tickets, though you appear to have abandoned 2 of them, only serves to bloat the queue. It doesn’t help our staff get to you any quicker.
It isn’t, it has been happening for a few weeks. It is something that has happened in the past, but those instances had been resolved and really aren’t associated with the current issue, other than the symptom.
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I believe the estimate is off based on oldest ticket, may ~10 days, still way outside the usual turn around time.
You could edit one ticket, keep the oldest ticket open, and keep it simple. Give item name, approximate date of deletion, character and server, a simple sentence on the restoration system not working. Then close the other tickets, more tickets won’t of course, help and only muddle the issue.
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It is unlikely you’d need to wait 2 and a half weeks, as our staff continues to work through their queues to reduce response times. Though the more folks who bloat the queues with extra tickets, that may change.
To be clear, claiming you waited 17 days is a bit misleading, as that isn’t exactly what happened and was about a different matter entirely.
In your first issue, which you submit as a general account ticket “Not Listed Here”, you did receive a template response after 7 days. The majority of the tickets in that category had been about Overwatch 2 and various issues around that. The response you received was primarily designed to help clear out those older issues that may have already been resolved by updates and bug fixes from the OW team and encourage users to reopen if they still had an issue.
You did reopen and received a response 6 days later.
You disagreed with that response and submitted another ticket. That also appears to have been a general account ticket, and not an Appeal, which is the correct category. Still, Support replied to let you know the original decision was correct.
Do you mean TBC or TBCC? The Burning Crusade and The Burning Crusade Classic were very different times. Though I should note that we were restoring what items we could then too.
No, no restoration is ever guaranteed. We will certainly attempt to recover the item and that it is a high quality item definitely helps, as those tend to stick around for a while to be restored.
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I see it now. It seems in one of your edits to your original tickets you mentioned a phone number. That must have been one of the key words they used to grab your ticket in with the other Overwatch tickets. Apologies. That got a little confusing.
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When I broke my arm, it was a full week before I could go in for surgery. It wasn’t because doctors were useless, it’s because other people had emergencies at the same time as me.
Same thing. You happened to pick a terrible time to disenchant something you wanted to keep. Support isn’t useless because they’re backlogged. They’re working as hard as they can, as fast as they can, and despite the abuse of people such as yourself.
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You called them useless for not being able to snap their fingers and clear the queues.
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That you’re insulting the people you’re asking for help fixing your mistake.
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Being worth “billions and billions” which is a bit of an exaggeration, doesn’t make issues just disappear. Throwing money at things rarely does.
The increased response times are due to a number of issues, including two major product launches, that piled on top of each other in a very short amount of time. While we would love to create dozens of fully trained Game Masters to jump onto the queues in an instant, that isn’t realistic. We are doing what we can to address this temporary influx as best as we can.
With that, I believe this has been addressed so I’m going to close it up.
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