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Seeing how we do not know what the issue is, kinda hard to help. This is a player to player forum.
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It is possible that it is not something they can answer. Also possible your giving way to much unnecessary information. Always keep tickets with the KISS rule, Keep it simple stupid. Always be straight to the point.
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You’ve been answered multiple times.
The GMs have confirmed that the request was cancelled.
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What are you asking for?
Because it’s in the automatic system. The last reply, the GM told you this.
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BIG SHOUTOUT to GM Ailehaloan
He provide a direct answer to my question. Good to know there’s someone there that finally was able to help. This thread can locked / closed / deleted.