Dear Blizzard. (My apology)

[Mirasol-mannoroth (Mirasol)]

This was over six months ago, before the mass layoff of support staff and the automation of the system.

1. None of the Support staff were laid off. They laid off publishing, marketing, community and esports.

2. The only automated part is squelch if a ton of reports come in - that has been in game for a LONG time and is really for gold sellers and spammers, but if you upset enough people it can trigger there too.