Dear Blizzard -- Fix your god awful, easily abusable report system

Imagine a world where you can’t even have a civil disagreement with another player. A world where they decide they don’t like you so they get all their friends and guildies to report you for ‘Abusive Chat’ and now you’re banned for 7 days when all you did is disagree with someone.

There was no:

  1. Abusive chat
  2. Vulgarities
  3. Crass or rude comments

Fix this stupid system. It doesn’t work.

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I’m not saying the report system isn’t flawed, because it is. But I AM saying I’d like to see this conversation that got you banned. Something tells me it might have been justified.

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I literally just called someone a loser once cause he wasn’t minding his own business and he was intentionally trying to screw up my group forming because of it by saying in chat don’t join this clown and other crap like that and I got a 7 day silence, I didn’t say anything after that one word too but I wanted him to know what he’s doing is acting like a loser and guess what, he stopped being an jerk in chat afterwords and just stopped all together. Blizzard takes wokeness too far nowadays.

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do u see how calling someone l*ser can be offensive? if not, id really consider reflecting upon your word choice

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Don’t be.
Once I was banned for something I never did (selling gold for money), despite proving I didn’t do anything wrong over and over none of the GM actually looked to my chat messages and so I had to wait the 7 days. They only see the reports and it’s donne. You got yourself banned because someone else is but hurted

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Banned for 7 days without doing nothing!!!

Lol :rofl: yeah right.

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I can understand your confusion, if you believe that you were penalized for inappropriate language/subject matter. You were not.

From what I can see you were advertising a casino.

Looking into some of the discussions you had around the time it does appear that someone tried to warn you against the behavior and linked you the Support Article we have.

For clarification, the advertisement of gambling of any kind falls under our casino policies. It is not based on what words you may or may not use in your advertisement.

Now I know you mentioned that you have been doing this for a long time and you had never been penalized before, but I’d recommend not betting against the house that it won’t happen again if you continue.

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The things you decide to take action on are so arbitrary. Really protecting the game with this one. Good job.

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I wouldn’t say that it is arbitrary at all. It is based primarily on the reports that we receive.

It is a policy that has been in place for more than a decade and dealing with reports on that kind of spam doesn’t at all take away from reports about inappropriate language or toxicity.

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Lots of things have been against TOS since launch and occur rampantly. You police your policies at random. It is quite literally the definition of arbitrary.

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No, we don’t. We are primarily reactive in nature and respond to reports. I understand how you would believe otherwise, since you don’t have a view behind the curtain, but again, it isn’t at all arbitrary.

Now is it perfect? No. Do things get missed on occasion and fall through the cracks? Absolutely. Our Support and Development teams have been working to improve the system so that we can have a more meaningful impact that does not feel so hit or miss.

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Anyone that has bothered to report a bot knows very well that you guys basically do nothing. But hey, good thing you stopped this casino., Champion of Azeroth.

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Maybe they weren’t actually a bot?

While we can suspect a bot, without access to all the logs we can never say 100% it’s a bot.

I’ve reported plenty and know they’ve been removed. I’m also aware bot scammers are ruthless, well funded and have 1000’s of compromised accounts at their disposal to replace any bots that are banned.

Please don’t hijack the thread with your nonsense.

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So because the team that deals with bots isn’t doing things to your “perfect standard,” the other teams that deal with other things are supposed to stop doing what they’re supposed to do and wait?

Interesting narrative.

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So this is about botting, which is an entirely different category. Botting/exploitation investigations are vastly more complicated than reports of inappropriate language/chat violations.

You are comparing oranges to airplanes.

Botting investigations take time, because it is a lot more than just catching the one that you see. It’s about dealing with the overall horde of botters/exploiters that you may not see.

We don’t specifically rely solely on reports there, and reports won’t necessarily result in an action. They are used as part of the investigation that help us detect, break or block a particular bot or exploit. It’s part of an overall strategy to have the most impact we can when we are able to take action. That takes time.

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So you arbitrarily enforce ToS violations on received reports. Got it.

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My parting sentiment for this thread is simply that you’ve got the tinfoil on too tight.

I would recommend loosening it a little.

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The other thing about banning bots is that it happens in ban waves. It’s never a case of banning bots here and there - this is pointless and just alerts the botters / bot makers that they’ve been detected (so they can make changes to avoid further detection).

Blizzard works out to detect the specific bot, develops a way to break it without breaking the game, goes about investigating reported bots etc to build the list, before unleashing the ban hammer.

But it’s obvious you refuse to believe anything else but your own opinion so I’ll leave it there.

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No, what is comical is someone throwing a fit in public because they did something against the rules. Then trying to imply they shouldn’t be punished because these other people broke the rules and allegedly didn’t get punished for it.

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I didn’t break the rules. Nice try though.

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