I don’t usually post for help but I am really stumped here and need some fresh eyes on this as it is freaking me out.
My husband’s account was charged for 2 months on a card that was deactivated due to a compromise, the card belonged to me. But that’s not all there is more, they charged my new card which was never put onto my husband’s account for those two months. But the invoice on my husband’s account uses the old card while my banking statement shows those charges on my new card… confused yet? So am I.
I already put in a ticket for the charges but they made me tell my husband to put in one too. I already contacted my bank about the charges and they explained the card was deactivated and they do show the charges for those two months on my new card. I’m just very confuzzled at the moment on how this happened.
My second issue is in regards to logging into the support site. My husband sat down to put in a ticket so he opened a window and when he logged into his account my account came up. I logged out of my account and told him to try again to log in and it worked. When he was done he logged out so I sat down and logged in which showed him logged in and not me. That should not happen at all.
I don’t know what kind of help I’m asking for but this was so bizarre I think I just need some confirmation that I am not going crazy.
TLDR: Deactivated credit card charged for two months on hubby’s account invoice while the charges went to the new card on my account and the support site seems to think my husband’s account and mine are the same.
Bank will usually move any automatic payments to new card when your card charges (usually just for a short time to give you time to change it yourself).
Open a ticket for billing/payment issue, choose chat if available (your husband will need to do this as it’s his account not yours with the billing issue).
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This will happen if you have a recent approved login, especially if you’re using the same browser. The session hasn’t expired and will let you in. (clearing your browser cache would stop that though)
Payment issues are not something we’re going to be able to go into much detail about on the forums. So, having your husband open a ticket regarding payments on their Blizzard account is the correct next step.
It’s possible your payment provider is forwarding the charges, I’m not as familiar with banking practices though. If you would like, you can simply go to your Account Management page and cancel your established subscriptions and then create a new subscription with the card you would prefer to use.
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My husband has canceled the subscription, removed the payment form, and he has opened a ticket. I was taken by surprise only because the card was deactivated and my bank swears it should not have been charged because it was deactivated due to a compromise.
Thank you for the insight into forwarding the charges I will be contacting my bank again to see if this was what had happened.
I work for a bank and can confirm due to the agreements in ToS with merchants regarding recurring charges, Visa, Mastercard etc has the authorization to direct debits on the old card to new card if closed if it is a recurring charge only.
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That has been happening for years now when two account use the same computer and I don’t care for that. But that might be why the wrong credit cards are being used.