I recently purchased my preorder of the D&D World of Warcraft book that came with a card that has a code for free in game items. My issue is that it’s supposed to be a 16 character code but my code on the card has 17 characters and I’m not sure how to resolve the problem so I can get my in game items. Any help would be greatly appreciated.
Same! my DD crossover came in today and cant use the code.
Says:
“We can’t process this code at this time. Please try again later.”
Are you also seeing a 17 digit code, Izadora? I’m not sure how many digits it should be, but wanted to check what you are seeing.
21 
it looks far too long. can i submit my code to customer service to review my code?
That would be my suggestion. We should be able to check out the code. The TCG category is likely the closest we can get, so I would recommend that one.
Include picture of the card/code in the ticket.
