DC, needing authenticator code, but no request in app

Support Customer Support
1

Weird problem thats happened a couple times lately. I get disconnected and if I try to login using the WOW login screen it asks for an authenticator code. When I check my authenticator (phone app) there are no game requests and subsequently no codes.

If I shut down WoW and just relaunch the game from the battle.net app (which has been running happily the whole time btw) it goes straight into the game.

So, why am I needing an authenticator code in WoW itself? And why is the phone app not showing any game requests?

2

I’ve never seen a request for the authenticator code directly in-game. That seems a little odd to me. Have you run a scan for malicious software recently using something like malwarebytes.org?

3

Never seen that either. Do you leave your launcher up all the time, or launch it fresh when you wish to play?

4

A post was split to a new topic: Problem using the authenticator