I’m going to post this response in as many threads as are still up.
I put in a ticket, again, to restore my Dark Talons rep. Context: It was restored once, to some amount into Revered, due to a faction change bug (which reset it to neutral). So my reputation was KNOWN to GM’s who restored it once.
But now… apparently they cannot verify that previous GM restoration was done, but then say “we have in the past for you, yes”. So you DO see what you restored??? In my ticket, all I asked was for them to restore it to that previous amount (thousands or rep below what I earned after) that they did once before, due to their own bug. Nope. Even with proof. Nope.
Here is their response. I will preface this by saying they were incredibly polite, and I sympathize with them (I was admittedly curt, but not rude, after zero resolution after 60+ days since this issue affected myself and many others). I expect to get what I pay for, as they expect me to pay on time, every month. I held my end of the bargain… I feel cheated here though.
I will point out, how it is clearly known, several (their words) people were affected (months of time, mind you) but… yeah no - grind again!! despite us paying monthly to NOT lose progress in a game all about… progress.
Pretty sure paying a fee, to lose what you paid for, isn’t good business.
“We have received several reports of this issue and can confirm it is not working as intended. Currently, we do not have a workaround or resolution that can be provided. We apologize for any inconvenience while our developers work as quickly as possible to resolve the issue.”
The issue here is that Game Masters are not bug testers nor developers. We are very limited and in most cases, there is not a way for us to dig in, test, verify, grant compensation/credit/etc. We have in the past for you, yes. We always try to help out when and where we can. In a majority of the cases where we can help, this is only after the bug testers have been able to replicate and verify a bug exists as well as determined if there is a safe and effective means for game masters to not only verify what is needed, but also assist. There have been situations where something was not working with an achievement but we will try to grant credit or help with a quest and the moment a relog or rezone happens, it reverts.
In this case though, there really is not a way for us to assist. If we were unable to see and verify what reputation you had/what was lost back when this happened, there is not a way to see it now. Over time, to cut down on the strain of the server and also to be in line with GDPR laws, information is purged.
In this case, there has not been a fix or workaround able to be found. While this is still a matter that is under review from the bug testers, I would not want to give false hope since time passing makes it unlikely and re-earning the rep is likely the only viable option available.
So to those affected - Grind again is the official response. And thank you for your monthly subscription fees while you do.