What is happening?
I view this forum to gather a understanding of why a “Glitch ban” wave occurred?
Rather than explaining the back end of the issue you came off passive aggressive to your customer base.
I would appreciate if you refrain from* treating paying customers like this.
It is up too you to strive to provide adequate information.
As of now most bans in error have been lifted.
Please consider this before answering in such ways.
Much love.
The goal with any action that is taken, Frenzied, is to address potential violations of our policies, to make sure that everyone is playing fairly and within the bounds of our EULA.
No process is perfect, you can have everything line up with massive amounts of data and very blatant indications of something happening and yet still, nothing is 100% and while we try to avoid it, mistakes happen. While we absolutely would prefer if they did not, we cannot simply stand frozen with inaction for fear of them. That would not benefit the gaming environment at all.
That is part of why we have appeals. As you saw, our teams quickly identified that there was an issue and were able to have it addressed to revert the penalties that were applied in error.
We provide what information we can that does not impact how our teams, systems and procedures work.
I do appreciate the frustration this may have caused, Frenzied, but I’m afraid Customer Support had little to do with this matter. Rest assured, the appeal tickets and various other sources of feedback are being tracked.