This post may help you understand what GMs can, and more importantly, can’t do.
They don’t fix individual bugs, they don’t take game suggestions, they don’t give game hints, they are limited by the rules the Devs set for how in-game systems work. Some are intended to have consequences for player decisions.
There are also now a lot of player self-help tools that grant players the same ability GMs used to have. Such as item restore, or char undelete.
Read over the article and it might help sort out what GMs can and can’t help with. You can also always ask here! This forum is an Information Desk to help guide folks through the Support system/ticket system, explain policies, explain account services, etc.