Customer Support: Please refer to the message that was here before I edited it out.
Just to let you know, the forums don’t save messages unless it been up for a few good minutes, not within less then one of making it. Even then, the CS forum isn’t a place to handle reports.
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This forum serves as an Information Desk to help people navigate the Support ticket system, explain policies, and explain account services. It is not a means to provide game feedback, CS feedback, or any other feedback.
The only place to provide feedback to the CS team is via the feedback survey you get when a ticket is closed. That goes to the supervisors and reflects on the staff, and procedures.
If you want to provide feedback about the Support Website functionality, you can do that here:
Note that is only for website specific feedback, not about policies overall.
Forum Support Agents here do not collect feedback about the CS team, nor do they pass it on.
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