I have a family member that I convinced to play shadowlands and she’s unable to craft the legendary because of some sort of bug. She has the base item, the soul ash, the missives, and the memory but when she attempts to craft it tells her that there is no available memory. After checking she has 4 memories for the appropriate spot. It’s not an issue with add-ons or and she doesn’t need to uninstall/reinstall the game.
Did u reopen the original ticket or just create a new one GMS usualy dont check ticket history had you reopened the original with I still have a problem a GM wouldve retaken a look.
The reason the tickets are challenging to open is that 9x/10 players will open a ticket for stuff a GM cant help, this mite even be one of those cases.
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I didn’t open the ticket so I can’t answer that, but regardless why wouldn’t they? 20 seconds of effort on their part would solve a lot of follow up issues and create better customer satisfaction.
When answering a ticket, they can do this before even interacting with the player. All the issues I’ve brought up here seem to paint the picture that blizzard is purposefully attempting to create a negative customer experience.
Because reopening a ticket saves time and easy reference creating a new ticket just tells a GM that player has a problem reopening the ticket will let the GM know what was recomended. Now as to the issue ive seen cases where the item is the wrong armor class mail instead of plate.
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Thanks for the input, but I already answered your concerns in the previous response I offered to you.
Unfortunately, your friend’s issue comes at a time when tickets are being answered slower than usual. With the pre-patch release last week, ticket times have shot up while the staff are rushing and trying to handle all of the hiccups that came with it on top of the normal hustle and bustle.
If I may, may I inquire as to which memory they’re trying to apply and to what item slot? Perhaps a bit of digging may pull up someone who also had this issue, or see what we can try and help you guys with.
And I will also point out that this forum? It’s a player helping player forum - not a contact point for the GMs and Devs. The only way for your friend to pass along their thoughts on their customer service experience is to complete the survey that comes after a ticket is marked resolved. Posting here to vent about it doesn’t really do much of anything, I’m afraid.
Also, just on the FYI - reopening a ticket or marking it as “Problem not resolved”, it puts it in a quicker response queue as it’s an ongoing issue between the player and the staff. Starting a brand new ticket just puts it in the general queue where it’s essentially starting from scratch - if that makes any sense?
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Commonly if there are no known issues the response is to try ruling out issues. Those issues may not be addon issues specifically, rather issues of UI corruption. The recommendation usually does not usually mean reinstall, but rather a full UI reset.
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As Kozzae said, the most common issue is UI related so a reset is a good troubleshooting step. GMs can’t see a player’s computer. They need to know the player has done some basics to rule out common issues.
Second, GMs are not allowed to give game hints about how crafting systems work and such. It is rather hard to actually put in a ticket for such things because it is no a service they offer.
Your friend may need to check Wowhead and make double sure they are doing all the steps correctly.
This - if you describe exactly what she is trying to make, what she has, and what memory, a fellow player here may be able to help you further troubleshoot.
If it does turn out to be a bug, then she can report is as a bug.
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Just touching base - she had learnt the memory before trying to use it?
This is always the very first step in fault finding. You try it, it doesn’t work, you let Blizzard know - like you have.
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Huh, that probably is a great question. Considering memories have to be used and items in the bags are not learned.
I was also going to expound on what character/class/item but decided it was getting to complex.
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What is the class that is trying to craft the legendary? What is the name of the base item? What is the memory they are trying to runeforge?
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Anyways, I digress, she’s a monk trying to craft the monk keg legendary, I’ve been able to confirm with her that she’s learned it, she has the base item (ilvl 190), and the missives that I personally made sure to mail her. When she’s described it to me, she puts the base item into the crafting slot and then nothing else happens, none of the other parts prompt her to build onto it. I tried looking up information to see if anyone has had this issue as well but couldn’t find anything and only included this hoping someone might have seen this issue before, I don’t expect to find an answer here and think it will require a response to a ticket. But I thank you folks for looking into it, it’s appreciated.
Lets cut the cuts stuff right here no CS staff has been layed off ever the cuts werent even CS. THe GMS also deal with classic issue not just retail and theres alot of issues with the BCC boost that require tickets yes your issue is important but its small compared to some of the bigger ones your will get dealt with in time so stop being impatient.
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Please humor me, what is the name of the base item.
Insert massive and so very dramatic sigh here.
It’s incredibly rude to be insulting to people who are trying to help you and your friend, especially when you are so very wrong while repeating the very old and very tired rhetoric.
To clear up the misconception of layoffs, in regards to the 2012 lay-offs:
Then we have this article from Forbes from 2019. Yes, there were lay-offs. No, not a single one of them were from CS.
A snippet from the article, if you decline to actually go in and ready it.
SO. Now that we’ve cleared up that pile of manure, perhaps we can get on about helping your friend, shall we?
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This is untrue. In 2012 there were 600 people laid off mostly from CS. Including from this forum.
What is not true, is that more have been cut since. They have not. Since then those positions, and more have been filled because CS has to support all Blizzard games, not just WoW.
False. Wait times have ranged from a week to only hours. It depends on how many tickets are in queue.
Except you are being insulting, and you indicate you are quite aware of that.
You were given the best advice possible so far.
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Rest the UI properly. That is a troubleshooting step that is basic, but solves a huge number of issues with interface interactions. It is important to rule out any possible UI issues before moving on.
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Detailed description of exactly what she is crafting and with what. That helps people troubleshoot the crafting process. NOTE - GMs can’t give game hints - they are not allowed. Which is mostly what you/she, is asking for.
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If it turns out to be an actual bug, GMs are not allowed to ‘fix’ those for individual players without permission. Bugs are fixed for everyone when the correction is made.
Your understanding of the system seems a bit limited - and people are trying to explain it to you and provide assistance. No tattoo needed to explain the basics to someone.
Insulting others is really a poor idea Ridiculous.
How about you actually log in, give the full details of the crafting items and process, then go from there? You don’t even seem to want help. You seem more interested in picking a fight.
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I deleted my post as didnt feel it was relevant to contribute to tinfoil hat conspiracy theroies that the OP was posting.
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For what it’s worth, and for those kinder than I’m feeling right now
Is the legendary in question, I think. So they are right in that it would go on hands.
Have they?
And yes, I proudly have a WoW tattoo, not that it is relevant to the issue at hand.
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Yeah, I looked it up too. If there was an issue crafting one of the BiS legendary items the bug forums would be full of reports.
So it is NOT a common issue.
That leaves a UI issue, a user issue with crafting interface and items (not using it right or having the right items), OR a brand new bug.
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