I literally do not know what to say. In my time of being a customer in all my years I’ve seen some dumb decisions made by your GMs this now takes the cake.
On Sunday Feb 16th at 8:40pm Garr dropped our first binding ever for the guild since launch. Our guild Faerlina is a performance-based loot council guild. We use Master-Loot to decide all loot decisions. Our ML wanted to see who would have won the roll if it was free rolled off. So he linked the item and told people to roll. In discord people knew this. And it’s exactly what you would think the player who performed the worse would have won it. We gave it to our Main-Tank because everyone knew he was the one who was going to get the first set with the Off-Tank getting the second set.
Everything went fine we continue to one shot all other bosses and everyone in the guild knew the roll was just to see who would have won it if it wasn’t on the Master Loot List.
I wake up this morning to hear from our Main-Tank that Customer Support has stepped into a loot decision and I’m beyond dumbfounded. Your Senior Community Managers and several other blue posters have all stated that they will not be getting between loot decisions and it is the community to decide what to do with someone if it was a ninja loot.
This is no way, shape, or form was a ninja loot. The guy who won the troll roll though it would be fun if he could get a free binding from CS and guess what you guys broke your own rules and gave someone a free binding they didn’t earn.
But yeah let’s look at all the blue posts and forum news messages stating who decides where loot goes to for each loot category since your CS agents apparently don’t even know the rules.
"GROUPING UP AND LOOTING
You’ll want to group up with others to take on powerful foes or complete quests more quickly. While in a party, you’ll get credit for shared kills, so everyone in your group can benefit.
Your party leader will be able to set loot distribution to specific rulesets, including:
Master Loot: The party leader determines who gets the loot.
Round Robin: Each party member loots in turn.
Group Loot: Party members can roll on powerful items.
Need Before Greed: Only party members who can use the item can roll on it.
Free-for-All: Anyone can loot anything.
Make sure you establish loot rules with your group before getting too far into your adventure. If there’s a specific item you want or need, you’ll want to understand how the group plans to handle distributing that item."
"We saw some confusion about a specific part of this post so we want to be clear that Customer Service will NOT be transferring items in WoW Classic and the system that we outlined will be in the players’ hands. If we were to go down the road of developing a policy on item trading, we believe it would end up allowing the exact same kind of abuse that we are trying to minimize with the 2-hour trade window system which we outlined in the original post.
Ninja looting does have consequences in the community and those who do it will have trouble getting invited to group. In other words: your reputation will matter. Remember to play nice, play fair folks!"
So based off the information your Senior Staff has posted this situation should not of even happened. Whoever did let it happen has gone over their own rules on loot decisions. Even if this was an instance of “ninja looting” Customer Support should have not even stepped in and let the community decide.
Please revert this decision that one of your CS agents did that broke your own rules.
Also side note when making a ticket about this I see this when making a ticket:
If you are missing loot after running an instance, read our Didn’t Receive Dungeon or Raid Loot article.
If you’re having problems with personal loot, read Can’t Trade Personal Loot.
We don’t assist with loot redistribution or disagreements.
We can assist in cases where it was not possible to loot an item from the monster. We are not able to assist in loot redistribution or disagreements.
Let us know the monster’s name, the item or currency that could not be looted, and the character to whom the loot should be awarded, if applicable. Choose the time you should have received this loot using the selector below."
TL;DR: Guild linked binding to see who would of won have the /roll. Guy who won the troll roll opened a ticket. CS took Binding from MT and gave it to the troll roll “winner”.
I’m the GM of the guild we do LOOT council ALL MEMBERS involved in the roll were in the guild but the roll was a joke and is irrelevant who won it. It should go to llane our MT and our masterlooter “female” should be unbanned.