My friend put in tickets for an issue to be resolved.
He was informed that the next time he put in a ticket he would be perma banned.
Then I am assuming that your friend put in multiple tickets for something a GM can not personally resolve and were likely bordering on GM harrassment.
This might give your friend some idea what a GM can help with.
We really could not go into massive detail though with out knowing what your friend was opening a ticket for, but suffice it to say your friend can fill out a survey after completing the last ticket they entered.
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A few things here friend.
- The only one who has the ticket history and details is Blizzard. They won’t share those with you or with me, no matter how much you might care about your friend.
- Your friend is free to put in tickets on OTHER topics, but not the one they got a final answer on.
- When someone puts in many tickets on the same thing after getting an answer, it crosses into the territory of GM harassment. No means no sometimes. Or whatever answer they got. GMs have to abide by policy and the logs they have. They don’t have unlimited power to do whatever someone wants.
It is nice that you want to help your friend, but you can best do that by telling them that their answer is final and to please stop putting in tickets on the same topic.
15 Likes
Sure your friend before then was given warnings to stop
Being told no or they can not help happens, some things i gm can not do
1 Like
That seems unlikely, Ordommius. If they’ve put in multiple tickets on the same subject, they may have been warned against continuing to do so. Doing so may result in a penalty under our GM Abuse policy, but outside of some extreme circumstances, we wouldn’t threaten anyone with a permanent suspension of the account. Since we have no idea who your friend is it is difficult to say what may be happening there though.
In either case, if your friend wishes to provide feedback they should receive a survey once their ticket is closed.
8 Likes