I understand certain situations are user error, however, I made a purchase on a boosted character with the Epic Edition. Part of the purchase bugged so I opened a ticket for it and gave them multiple solutions that I could come up with. They decided to refund my boost, but lock my character out in the interim.
Wouldn’t it be better CS to inform the purchaser that the option they are taking will effectively make the character unplayable before making this decision? If I’m willing to pay $80 for a boost, clearly I want to play the game.
I have been trying to get this solution resolved and a previous CS rep basically made it seem that I should have known that my current character would be unplayable if they made the decision. It was mentioned that this is not a new policy either, so they clearly had prior knowledge of this and still chose to lock me out. I have spent $210 trying to fix this issue based on the automated blizzard message on my character, and still have no answer.
I have been playing for almost 20 years and have very few interactions with CS. I cannot believe how this situation is being handled.
Perhaps, but we don’t generally have that luxury as an extended back and forth isn’t ideal for support contacts. So while they do happen, they tend to be avoided and Customer Support works on the options that exist within the framing of the request made.
No one is blaming you, I even specifically said there is no way you could have known. However, this is the situation as it exists now. We cannot rewind the clocks or provide a different outcome from what has already happened.
You need to wait for your tickets to be answered and by no means will posting on the forum allow that to happen sooner.