Cricket Wireless Number (AT&T) rejected by Blizzard-Authenticator service

[Merrillja-azjolnerub]

I tried to add my phone number to my battle.net account and it keeps returning the error

“Please enter a post-paid phone number”

After escalating this issue to the support, i am told if it doesn’t work, it doesn’t work.
That’s slightly unacceptable.

Escalate this issue to your blizzard-authenticator team and have them add the cricket wireless service to your system.
Cricket-wireless is literally the same as AT&T they use the same towers, network, and relays.

You can add Email to sms simply by applying

txt .att .net or (mobile-number)@txt .att. net

to a list that is responsible for sending out sms via email. Everyone else uses pretty much this method to send customers an SMS.

It should be such a minor issue and it’s crazy to believe a multi-billion dollar is unable to come up with a solution. This issue locks hundreds of thousands, if not millions of players, out of a simple feature that works on 99.9% of other services which including Steam Guard. Steam Guard has no problem accepting Cricket Wireless Numbers.

It works for some people i wonder why it can’t be implemented, what works for them to have it work for everyone.

It works for this person.

This should be a simple fix. If i have to send someone specific an email about this issue or file a fcc complaint i will. Just point in the direction.

Thanks
-Raja

[Zungar-silver-hand (Zungar)]

Cricket Phone so Authenticator

Some prepaid plans do not work with Blizzard’s system, sorry. Some numbers are recycled from prior prepaid plans also, and may not work. There is no real work around to this. If it helps, I used to have tracfone, and it worked fine at that time. Not sure what systems are considered prepaid and not compatible. Edit: It’s not the number and authenticator, but the SMS messaging component.

and

Cricket Phone so Authenticator

It’s less about the provider and more about the number and how it’s registered. So, Verizon or Cricket or Tmobile - if it’s registered as a prepaid number it won’t currently work within this system. We’ve shared feedback up about this, we know it’s a big hurdle for many. But at this time, there’s not much we can do directly.

[Terise-blades-edge (Terise)]

Another thing to keep in mind is I don’t believe the SMS messages come from Blizzard directly. Most companies use a third-party SMS provider when sending messages, and those providers may have policies and restrictions that prevent the use of a number flagged as pre-paid.

Just because it works with Steam doesn’t mean it’ll work everywhere.

[Jetsum-echo-isles (Jetsum)]

@Merrillja-azjolnerub

After escalating this issue to the support, i am told if it doesn’t work, it doesn’t work.
That’s slightly unacceptable.

Then contact your phone service provider and ask them to submit your number to the FCC as not being a pre-paid number. The FCC are the ones who set such regulations, and Blizzard has to follow those regulations.