Mac OS: Catalina 10.15.2
MacBook Pro (Retina, 13-inch, Early 2015)
Processor: 2.7 GHz Dual-Core Intel Core i5
Memory: 8 GB 1867 MHz DDR3
Graphics: Intel Iris Graphics 6100 1536 MB
Symptoms: Freezing for 5-10 seconds consistently through out game play sometimes recovering other times freezing permanently with rainbow wheel and not recovering forcing me to force restart my MacBook.
1 Like
I know the majority of users affected by this issue appears to be Mac users however, I am experiencing similar issues of extreme lag/stuttering/immovable characters on my Windows PC. I have tried /reload, restarting wow, restarting battle.net, restarting my PC and my router/modem all to no improvement.
3 Likes
MacBook Pro: (13-inch, 2017)
MacOS: 10.14.6 (yes am on mohave, when I tried to goto catalina all my peripherals stopped working)
Processor: 2.3 ghz Intel core i5
Memory: 8gb 2133 mhz lpddr3
Graphics: Intel Iris plus 640 1536
I have the same issues mentioned above - first I thought it was specific to uldam/vale, but just now got a hard lock when working on the mechagnome quest line in mechagon.
there seems to be no rhyme or reason…I can be flying from one point to the next, fighting a mob (or group of them) or just opening the map n boralus. I’ll get the spinning beach ball for 5-10s, or a hard lock (which is more rare). I’ve not tried any group content, only been working on the new content quest lines. Mahalo
{edit} this happens with or without addons running/installed. Graphics setting are all minimal or disabled.
{edit 2} just happened on my hordie…flew up to earthshrine for next step in the vulp quest line. first I got spinning beach ball then hard lock and had to reboot.
2 Likes
MacBook Pro 13-inch, 2016
Processor: 2 GHz Intel Core i5
Memory: 8 GB 1867 MHz LPDDR3
Graphics: Intel Iris Graphics 540 1536 MB
MacOS: Mojave 10.14.1
Symptom: Game randomly freezes for between five and thirty seconds. It’s happened in and out of combat but mostly while in combat. My computer has crashed twice so far because of it.
Some places seem to be worse than others; for horrific visions, it’s between two and three times a minute. As others mentioned, this is the first time this ever happens. I’ve tried turning my graphics and resolution scale to the lowest, but the game keeps freezing.
2 Likes
Please fix this, it makes the game unplayable.
MacBook Pro 13 inch 2015
Mojave 10.14.6
First happened in halls of origination light puzzle quest, happened every time after 5-10 seconds until I lowered graphics and resolution then happened maybe once every 1-3 minutes. Once I got back to Uldum, it now happens pretty much only during combat and pretty much at every single rare I fight with crowded people. So it does seem to be a graphics thing I guess?
6 Likes
Most of the time it’s just a screen freeze for a little bit but twice now its totally hard crashed the Mac
Mac OS Version: Catalina 10.15.2
System model: MacBook Pro (Retina, 13-inch, Early 2015)
Symptom: The screen freezing when I’m in game in. Typically during more specific moments of the game, i.e. doing the missions with Magni, on the Maelstrom, instances, crowded areas. But this screen freezing can happen anywhere at any moment. The rainbow wheel mouse icon appears and the game freezes. After 5-10 seconds, the game unfreezes. These freezing episodes can happen up to every minute or so in instances, making the game impossible to play. One time, in a particularly chaotic environment, the entire computer automatically shut down after the aforementioned screen freeze.
Also,I tried changing every graphics setting is set to extremely low. I’ve tried changing the graphics several times and that doesn’t seem to change anything. The freezing and crashing still happens at its normal rate.
The crash didn’t get any sort of error code. My mac just said that “the computer shut down because of a problem”. I ran a diagnostics test on my Mac and it found no issues. When I restarted, WoW popped back up and stated it shut down improperly, but I don’t remember any sort of error code.
I tryed clean the cache, wtf, also delete every addons i used to, but it didn’t works. Also I reinstall the game and the same problem persists. I couldn’t play at all, and I appreciate that you could fix it, please.
5 Likes
Preferably before the new raid tier drops yikes
2 Likes
Same lag/freeze issue on my 2017 iMac, game basically unplayable:
iMac Retina 5K, 27-inch, 2017 - 3.8GHz Intel Core i5 w/8 GB RAM
Graphics Radeon Pro 580 8GB VRAM
High Sierra 10.13.6
Was working perfectly before Tuesday’s patch. Now it’s practically unplayable due to long lag spikes, stutters, and system freezes.
Freeze looks like graphics driver is locking up the screen, can’t even force-quit the game client so it requires power cycling the iMac.
No error messages. Nada.
2 Likes
Yes!!! This says perfectly what I’m experiencing too! Thank you.
1 Like
Blizzard… do somethin’ 
They just posted that they know there are issues with Hearthstone and are working on it, but have not once said they are working on this issue. A small, “we are working on it” would go a long way right now.
5 Likes
I too have the same issues as described. 2015 MacBook Pro on 10.14. Game UI looks really fuzzy, game freezes my laptop when trying to do magni quest in the forge when I get to stage 6.
1 Like
Me too, crash it when i get to stage 6.
1 Like
I dared to attempt a horrific vision and froze right when I was supposed to pop a sanity orb, yay for being perma behind now
1 Like
Having the same issue had to bench myself for Azshara prog last night and will have to do so again if issue goes unresolved. Also lost a cloak upgrade out of crashing in a vision. Feels Bad Man.
3 Likes
Had same issue in same game location. Doing some VERY light troubleshooting, it seems to be eating all available RAM when it is processing a lot of graphics and movement. (I have 16gb on my MBP and it was topped out)
MacBook Pro (Retina, 13-inch, Early 2015)
Processor Name: Dual-Core Intel Core i7
Processor Speed: 3.1 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
Boot ROM Version: 188.0.0.0.0
SMC Version (system): 2.28f7
Intel Iris Graphics 6100:
Chipset Model: Intel Iris Graphics 6100
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel
Device ID: 0x162b
Revision ID: 0x0009
Metal: Supported, feature set macOS GPUFamily1 v4
Displays:
SAMSUNG:
Resolution: 1920 x 1080 (1080p FHD - Full High Definition)
UI Looks like: 1920 x 1080 @ 60 Hz
Framebuffer Depth: 24-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Automatically Adjust Brightness: No
1 Like
MacBook Pro: (13-inch, 2015)
MacOS: 10.14.6
Processor: 2.7 ghz Intel core i5
Memory: 8gb 1867 mhz DDR3
Graphics: Intel Iris 6100 1536 MB
What happens: My game runs fine for a little bit, then all of a sudden frames drop to 0 and my laptop (not JUST WoW) completely freezes and I have to force-shutdown (hold the power button) to unfreeze it.
BEST case scenario: it unfreezes wow. but it eventually locks up my whole computer. This almost certainly is a memory leak issue.
3 Likes
this is what the report showed when my computer shut down when it freezed
panic(cpu 2 caller 0xffffff7f9a8efad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds
service: com.apple.logd, total successful checkins since load (1770 seconds ago): 178, last successful checkin: 0 seconds ago
service: com.apple.WindowServer, total successful checkins since load (1740 seconds ago): 162, last successful checkin: 120 seconds ago
Backtrace (CPU 2), Frame : Return Address
0xffffff913a87b820 : 0xffffff8019d3bb1b
0xffffff913a87b870 : 0xffffff8019e733e5
0xffffff913a87b8b0 : 0xffffff8019e64e5e
0xffffff913a87b900 : 0xffffff8019ce2a40
0xffffff913a87b920 : 0xffffff8019d3b207
0xffffff913a87ba20 : 0xffffff8019d3b5eb
0xffffff913a87ba70 : 0xffffff801a4d2575
0xffffff913a87bae0 : 0xffffff7f9a8efad5
0xffffff913a87baf0 : 0xffffff7f9a8ef7e6
0xffffff913a87bb10 : 0xffffff801a466fcb
0xffffff913a87bb60 : 0xffffff801a470083
0xffffff913a87bca0 : 0xffffff8019e22c22
0xffffff913a87bdb0 : 0xffffff8019d41998
0xffffff913a87be10 : 0xffffff8019d18625
0xffffff913a87be70 : 0xffffff8019d2f0d5
0xffffff913a87bf00 : 0xffffff8019e4b485
0xffffff913a87bfa0 : 0xffffff8019ce3226
Kernel Extensions in backtrace:
com.apple.driver.watchdog(1.0)[EFAA17B9-A62C-30B7-9602-0BB5282EDDD6]@0xffffff7f9a8ee000->0xffffff7f9a8f6fff
BSD process name corresponding to current thread: watchdogd
Mac OS version:
19C57
Kernel version:
Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
Kernel slide: 0x0000000019a00000
Kernel text base: 0xffffff8019c00000
__HIB text base: 0xffffff8019b00000
System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)
System shutdown begun: NO
Panic diags file available: YES (0x0)
System uptime in nanoseconds: 1775526264152
last loaded kext at 17057041901: >AudioAUUC 1.70 (addr 0xffffff7f9d484000, size 28672)
last unloaded kext at 1710577492794: >!A!ILpssI2C 3.0.60 (addr 0xffffff7f9ac24000, size 40960)
loaded kexts:
com.driver.LogJoystick 2.0
AudioAUUC 1.70
!AGraphicsDevicePolicy 4.5.21
@AGDCPluginDisplayMetrics 4.5.21
@fileutil 20.036.15
!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.2f4
pmtelemetry 1
!AUpstreamUserClient 3.6.8
X86PlatformShim 1.0.0
AGPM 111.4.1
!APlatformEnabler 2.7.0d0
@Dont_Steal_Mac_OS_X 7.0.0
!A!IBDWGraphics 14.0.3
!AHDA 283.15
eficheck 1
!AThunderboltIP 3.1.3
!ABacklight 180.1
|Broadcom!B20703USBTransport 7.0.2f4
!ASMCLMU 212
!ALPC 3.1
AirPort.BrcmNIC 1400.1.1
!ACameraInterface 7.6.0
!A!ISlowAdaptiveClocking 4.0.0
!A!IBDWGraphicsFramebuffer 14.0.3
!AMCCSControl 1.13
@filesystems.autofs 3.0
!UCardReader 489.60.3
!AVirtIO 1.0
@filesystems.hfs.kext 522.0.9
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@filesystems.apfs 1412.61.1
!AAHCIPort 341.0.2
!ATopCaseHIDEventDriver 3420.1
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!ARTC 2.0
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!AACPIEC 6.1
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$!AImage4 1
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$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
!AGraphicsControl 4.5.21
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!ASSE 1.0
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DspFuncLib 283.15
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corecapture 1.0.4
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usb.networking 5.0.0
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I’m having some major issues with frame rates, lag and all sorts of freezing up.
Catalina 10.15.2
iMac (Retina 4k, 21.5 inch, late 2015)
processor - 3.3 ghz quad-core intel i7
memory - 16 gb 1867 mhz ddr3
graphics - intel iris pro 6200 1536 mb
Everywhere I go it’s slow and clunky right now. Plus it sounds like my fan is kicking at high speed when I am logged into the game. It also takes seemingly forever for things to load into my screens.
The worst problems Ive had had to deal with Uldum and at stage 7 it would freeze up the game followed my computer when the door at the end of the hallway would open and that boss would come out. 8 tries to took before I could finally get through it.
The solar collectors in uldum seem to do the same thing. Cause the computer to completely freeze up and then I have to reboot and pray when I get back in I’ve turned away/managed to get myself far enough away from them to prevent it again.
Was having no problems before this patch. Even the morning of the patch drop. Then the patch hit and it’s making it insanely difficult to play at times right now.