Hi. Im at Muradin server and i have the same problem, i went Magni camp and i get so laggy i cant hardly move. if i move further the camp, i start moving and the freze stops. Is not a computer or graphics problem.
1 Like
Exactly. There were no issues pre-patch.
4 Likes
Macbook Pro w/Catalina here, too. Computer is completely up to date and I’ve had no issues until the patch. The game is near unplayable right now - I’m not even into the new content. Blizz, please address this.
1 Like
Agreed, issue is still present and we are approaching a week.
Very easy to reproduce.
Jump on a toon, head to Exarchs Reach in Dreanor and head into the demons. Within a minute the freezing will start, keep playing and it will crash the machine.
This is totally unacceptable.
I think at the very a least a game credit is now in order.
4 Likes
'17 MBP / Mac OS Catalina 10.15.2
2.9 GHz Dual-Core Intel Core i5
Intel Iris Graphics 550 1536 MB
I’m having all of the same issues the others are describing. Immediately following the patch, I started having freezes (with sporadic sounds). I am not into the new content yet. This happens every time I am around a decent amount of players, a chaotic environment (I cannot do any instances). Upon entering Pandaria this afternoon, the freezes were happening about once every 30 seconds and crashed my computer entirely, two times. I have all of my settings bottomed out as well. I have a screenshot of the Apple error (that I did send on to Apple). The first line is as follows:
Panic ( cpu 0 caller 0xffffff7f92733a76) : “Graphics firmware encountered an exception (eip: 0xf179, fault #: 0xdj\n”@skl/sched3/IGGuC.cpp : 864
There is a lot more, but looks similar to a few others posted here.
2 Likes
Macbook Air with Catalina
1.6 GHz Dual-Core Intel Core i5
Intel HD Graphics 6000 1536 MB
Exact same issue as everyone else. Computer is up to date and the game worked perfectly fine before the most recent patch, but ever since I updated I’ve been dealing with freezes both with big mob pulls and even smaller scenarios just running around, and it isn’t limited to Vale or Uldum, it can be anywhere in the game. The spinning wheel of death crops up before the game crashes and forces my computer to restart. It has happened probably 20-30 times since I downloaded the most recent patch - this has made the game completely unplayable. If there isn’t a fix sooner rather than later then why would I bother staying subscribed to Shadowlands? Blizz needs to fix this for their Mac users as soon as possible.
4 Likes
This is Activision we’re talking about. Refunds and game credits are very unlikely.
6 Likes
Mac OS Version: 10.15.2
Model: MacBook Pro (13-inch, 2018, Four Thunderbolt Ports)
Proc / Mem: 2.7GHz Quad-Core i7 / 16 GB
Same as everyone else is mentioning, spinning color wheel for about 5-10 seconds, most of the time recovers. This time however the crash caused a system reboot. As multiple people have said previously, this never used to be a problem until latest patch. Crash report below:
panic(cpu 0 caller 0xffffff8001865a3c): “Double fault at 0xffffff800174c328, registers:\n” “CR0: 0x000000008001003b, CR2: 0xffffff81f180fff8, CR3: 0x0000000015d52000, CR4: 0x00000000003626e0\n” “RAX: 0x0000000000000005, RBX: 0xffffff803865f570, RCX: 0x0000000000000001, RDX: 0x000000000000001f\n” “RSP: 0xffffff81f1810000, RBP: 0xffffff81f1810010, RSI: 0x0000000050d2eb00, RDI: 0xffffff803865f570\n” “R8: 0xffffff8032744e40, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000\n” “R12: 0x0000000000000005, R13: 0xffffff803865f570, R14: 0x0000000000000246, R15: 0x0000000000000003\n” “RFL: 0x0000000000010006, RIP: 0xffffff800174c328, CS: 0x0000000000000008, SS: 0x0000000000000010\n” “Error code: 0x0000000000000000\n”@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.61.1/osfmk/i386/trap_native.c:168
Backtrace (CPU 0), Frame : Return Address
0xffffff8001551310 : 0xffffff800173bb1b
0xffffff8001551360 : 0xffffff80018733e5
0xffffff80015513a0 : 0xffffff8001864e5e
0xffffff80015513f0 : 0xffffff80016e2a40
0xffffff8001551410 : 0xffffff800173b207
0xffffff8001551510 : 0xffffff800173b5eb
0xffffff8001551560 : 0xffffff8001ed24f9
0xffffff80015515d0 : 0xffffff8001865a3c
0xffffff80015516c0 : 0xffffff8001ed2658
0xffffff80015516d0 : 0xffffff80016e32bf
0xffffff81f1810010 : 0xffffff800185a2f5
0xffffff81f1810050 : 0xffffff8001781788
0xffffff81f1810090 : 0xffffff8001c37b21
0xffffff81f18100f0 : 0xffffff8001c3c246
0xffffff81f1810150 : 0xffffff8001c66559
0xffffff81f1810190 : 0xffffff8001c6b236
0xffffff81f18101b0 : 0xffffff800178c581
0xffffff81f1810260 : 0xffffff800178c931
0xffffff81f18102d0 : 0xffffff800178ba5a
0xffffff81f1810390 : 0xffffff800178f768
0xffffff81f18103d0 : 0xffffff8001cba445
0xffffff81f18103f0 : 0xffffff8001cb4c65
0xffffff81f1810400 : 0xffffff8001ddaf69
0xffffff81f1810460 : 0xffffff8001ddaba5
0xffffff81f1810870 : 0xffffff8001ddb25d
0xffffff81f1810890 : 0xffffff8001e06b3f
0xffffff81f1810a40 : 0xffffff7f858779d3
0xffffff81f1810a80 : 0xffffff7f858fd576
0xffffff81f1810ab0 : 0xffffff7f85879046
0xffffff81f1810ae0 : 0xffffff7f858773f0
0xffffff81f1810b10 : 0xffffff7f8587973c
0xffffff81f1810b70 : 0xffffff7f8587a227
0xffffff81f1810bb0 : 0xffffff7f85877a4c
0xffffff81f1810bf0 : 0xffffff7f858fd576
0xffffff81f1810c20 : 0xffffff7f85879046
0xffffff81f1810c50 : 0xffffff7f858773f0
0xffffff81f1810c80 : 0xffffff7f8587973c
0xffffff81f1810ce0 : 0xffffff7f8587a227
0xffffff81f1810d20 : 0xffffff7f85877a4c
0xffffff81f1810d60 : 0xffffff7f858fd576
0xffffff81f1810d90 : 0xffffff7f85879046
0xffffff81f1810dc0 : 0xffffff7f858773f0
0xffffff81f1810df0 : 0xffffff7f8587973c
0xffffff81f1810e50 : 0xffffff7f8587a227
0xffffff81f1810e90 : 0xffffff7f85877a4c
0xffffff81f1810ed0 : 0xffffff7f858fd576
0xffffff81f1810f00 : 0xffffff7f85879046
0xffffff81f1810f30 : 0xffffff7f858773f0
0xffffff81f1810f60 : 0xffffff7f8587973c
0xffffff81f1810fc0 : 0xffffff7f8587a227
0xffffff81f1811000 : 0xffffff7f85877a4c
0xffffff81f1811040 : 0xffffff7f858fd576
0xffffff81f1811070 : 0xffffff7f85879046
0xffffff81f18110a0 : 0xffffff7f858773f0
0xffffff81f18110d0 : 0xffffff7f8587973c
0xffffff81f1811130 : 0xffffff7f8587a227
0xffffff81f1811170 : 0xffffff7f85877a4c
0xffffff81f18111b0 : 0xffffff7f858fd576
0xffffff81f18111e0 : 0xffffff7f85879046
0xffffff81f1811210 : 0xffffff7f858773f0
0xffffff81f1811240 : 0xffffff7f8587973c
0xffffff81f18112a0 : 0xffffff7f8587a227
0xffffff81f18112e0 : 0xffffff7f85877a4c
0xffffff81f1811320 : 0xffffff7f858fd576
0xffffff81f1811350 : 0xffffff7f85879046
0xffffff81f1811380 : 0xffffff7f858773f0
0xffffff81f18113b0 : 0xffffff7f8587973c
0xffffff81f1811410 : 0xffffff7f8587a227
0xffffff81f1811450 : 0xffffff7f85877a4c
0xffffff81f1811490 : 0xffffff7f858fd576
0xffffff81f18114c0 : 0xffffff7f85879046
0xffffff81f18114f0 : 0xffffff7f858773f0
0xffffff81f1811520 : 0xffffff7f8587973c
0xffffff81f1811580 : 0xffffff7f8587a227
0xffffff81f18115c0 : 0xffffff7f85877a4c
0xffffff81f1811600 : 0xffffff7f858fd576
0xffffff81f1811630 : 0xffffff7f85879046
0xffffff81f1811660 : 0xffffff7f858773f0
0xffffff81f1811690 : 0xffffff7f8587973c
0xffffff81f18116f0 : 0xffffff7f8587a227
Backtrace continues…
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelKBLGraphics(14.0.3)[1B1F5C29-179F-374D-BACF-919D3A83FBBD]@0xffffff7f85874000->0xffffff7f85966fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[1286D5E5-A6A1-3C44-A244-04C068903DB2]@0xffffff7f82110000
dependency: com.apple.iokit.IOSurface(269.6)[640503DC-6033-3EF6-85F4-F48282EF48DD]@0xffffff7f83c7f000
dependency: com.apple.iokit.IOGraphicsFamily(569.3)[7B5CA52B-0BD1-34AB-BFC9-7D5C3A0DBE7C]@0xffffff7f8537f000
dependency: com.apple.iokit.IOAcceleratorFamily2(438.2.8)[9176E894-E24A-36BA-AFDA-0DB11F3F512A]@0xffffff7f853f2000
BSD process name corresponding to current thread: kernel_task
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev
Mac OS version:
19C57
Kernel version:
Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
Kernel slide: 0x0000000001400000
Kernel text base: 0xffffff8001600000
__HIB text base: 0xffffff8001500000
System model name: MacBookPro15,2 (Mac-827FB448E656EC26)
System shutdown begun: NO
System uptime in nanoseconds: 2955543028331
last loaded kext at 19509632881: >AudioAUUC 1.70 (addr 0xffffff7f85a32000, size 28672)
last unloaded kext at 324529058228: >!A!ILpssGspi 3.0.60 (addr 0xffffff7f82155000, size 45056)
loaded kexts:
com.displaylink.driver.DisplayLinkDriver 5.2 (15)
AudioAUUC 1.70
!AGraphicsDevicePolicy 4.5.21
@fileutil 20.036.15
@AGDCPluginDisplayMetrics 4.5.21
!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.2f4
!AUpstreamUserClient 3.6.8
AGPM 111.4.1
!APlatformEnabler 2.7.0d0
X86PlatformShim 1.0.0
pmtelemetry 1
!A!IKBLGraphics 14.0.3
@Dont_Steal_Mac_OS_X 7.0.0
BridgeAudioCommunication 6.60
!AThunderboltIP 3.1.3
!ABacklight 180.1
!AAVEBridge 6.1
!ABridgeAudio!C 6.60
!AGFXHDA 100.1.422
!A!IPCHPMC 2.0.1
!ATopCaseHIDEventDriver 3420.1
!AHIDALSService 1
!A!ICFLGraphicsFramebuffer 14.0.3
!A!ISlowAdaptiveClocking 4.0.0
!AMCCSControl 1.13
@filesystems.autofs 3.0
@filesystems.apfs 1412.61.1
BCMWLANFirmware4355.Hashstore 1
BCMWLANFirmware4364.Hashstore 1
BCMWLANFirmware4377.Hashstore 1
@filesystems.hfs.kext 522.0.9
@BootCache 40
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
!AVirtIO 1.0
!ABCMWLANBusInterfacePCIe 1
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!ASmartBatteryManager 161.0.0
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!ASMBIOS 2.1
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$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
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X86PlatformPlugin 1.0.0
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IOPlatformPlugin!F 6.0.0d8
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IO!BHIDDriver 7.0.2f4
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!A!ILpssUARTv1 3.0.60
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!AOnboardSerial 1.0
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usb.cdc.ncm 5.0.0
usb.cdc 5.0.0
usb.networking 5.0.0
usb.!UHostCompositeDevice 1.2
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usb.!UVHCIBCE 1.2
usb.!UVHCI 1.2
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!A!ILpssDmac 3.0.60
|IOSurface 269.6
@filesystems.hfs.encodings.kext 1
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!AThunderboltNHI 5.8.1
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!ABCMWLANCore 1.0.0
mDNSOffloadUserClient 1.0.1b8
IOImageLoader 1.0.0
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corecapture 1.0.4
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!A!ILpssI2C 3.0.60
usb.!UXHCIPCI 1.2
usb.!UXHCI 1.2
!AEFINVRAM 2.1
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$quarantine 4
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1 Like
I just got a nice new macbook pro and the game was playing beautifully. Until 8.3, now I freeze up in every bg and the game crashes my mac - shutting it down.
This is the machine I’ll be playing on for at least the next three years. That assumes this problem gets fixed - won’t be much point in updating or even subscribing to a game which is not designed to be played with the machine I’m on.
1 Like
I understand their point of view - after all they’re not running a charity - though neither am I. I don’t expect anything for free and neither should they. Right now, my monthly fee is a charity…
4 Likes
sounds like we all need to band together and possibly seek out legal advice. That is not going to work. They cannot think that charging any of us for a service we cannot use is legal, ethical, or acceptable
4 Likes
The sad reality is all of us are angry and frustrated because we love this game so much. Activision/Blizzard knows this, which is why they don’t fear players threatening to unsubscribe and never return. Some players may follow through on that, but most won’t. Which is why the company won’t lift a finger to help and definitely don’t care about our subscription being wasted.
8 Likes
Check out the Federal Trade Commission’s website, they have consumer protection information.
It looks like if they don’t decide to refund our game time there are steps all of us can take. It would be best for everyone to be on board with this as the more people we have holding them accountable the better.
5 Likes
That is absolutely correct. Another sad truth is that most of the devs & QA’s do not control their policies on how they treat subscribers. As frustrating as all this is Blizz’s policy on fixing it will not be up to them. I know we all love this game and it’s hard to put it down sometimes. I get that, but at some point if gamers in general do not stand up to these companies we are all going to be worse off for it.
2 Likes
Just adding my info here as well:
MacBook Pro (13-inch, 2017) with Mojave 10.14.6
2.3 GHz Intel Core i5
Intel Iris Plus Graphics 640 1536 MB
Before this patch, I’ve had zero issues with the game (besides the usual long loading screens, particularly in new Dalaran). Now I have the same issue as everyone else, though on the milder side. About once a day, the computer freezes so badly I have to do a manual shutdown. A couple times an hour the games freezes for a good 20-30 seconds. Usually when there’s a lot of players or NPCs around. I haven’t touched instanced group content because of this bug, except for a warfront which had a number of freezes.
I’ll be really disappointed if it’s not fixed by Tuesday.
1 Like
macOS version: Catalina 10.15.1
System model: MacBook Pro 13-inch, 2016
Symptom: Usually when fighting mobs, most commonly in Uldum and Horrific Visions, computer completely freezes (not just game client). Rainbow ball loading cursor for about 10-15 seconds. Occasionally does not unfreeze and have to hard restart the computer, or the computer will restart because of a problem. Computer had no issues prior to 8.3.
2 Likes
The sickening part is that I just bought a 3 month sub and shadowlands, but never again… what a joke this is, guess it’s really time to move on thanks blizzard. Guess what you guys really only cared about the $$$, once thats in the bag yall forgot about the players.
5 Likes
Windowed mode vs fullscreen makes no difference for my crashing.
WARNING for pet battlers, the final boss of the new BRD pet battle will freeze your computer every time he uses his rocket ability. So may want to steer clear or hope it’s just a freeze and not full crash. This happens whether windowed or not also. And all my settings are bottomed. No other apps open including mail.
1 Like
Freezing/crashing continues and by Tuesday most of us in this “forum” will be behind in cloak progression. I was entirely unable to do any progression until late Thursday’s reset/update… And what was the weekly quest?! Oh yes. Mythic dungeons. I cannot even queue for a heroic dungeon to check things out without a 30 sec spinning rainbow ball of death (WoW not responding…) so forget about doing keys. And now Twitch isn’t working because CS told me to uninstall/reinstall (which doesn’t seem to work right, as I get back into my reinstalled game and have 1/2 the add-ons there still?). Have to manually install any add-ons because Twitch cannot find the game now. What a cluster******. Dread logging on at this point. Only 4 more healer UI’s to rebuild, but won’t do it because I don’t trust Blizz at this point… Why waste the time. Isn’t the point of gaming to relax and have fun?! I want my weekly quest rewards for my alts and the full 6 levels of upgrade on my cloak. I put the time in, but it wasted by this mess. It would have helped if we were simply told, “our bad, there is a problem and we will fix it ASAP” instead of being told it’s our problem, try blah blah and blah. Like the old uninstall/reinstall BS. Ticket closed.
3 Likes
Same issues, 2019 13"MBP w/ Touch Bar getting colour wheel of death. Can barely solo quest. Hopefully the maintenance this tuesday is the fix to this