I purchased a Race change from the store. tried to use it, but when hitting confirm it errors out saying “Could not change race for character”.
Yesterday I had a Live chat support ticket that resulted in the support staff refunding me the service. We tried it multiple times but it kept failing to work with the same error.
They told me it was a “Patch Issue and that there was nothing they could do but refund me”.
Normally for this kind of thing I’d be seeing a ton of people complaining about it especially now since so many people are using this feature with the new customizations. But I haven’t found anyone else mentioning this same kind of error.
After the refund I purchased a name change for that same character, and it worked perfectly fine. Now I’m been playing it that character for a while today with out any in game issues at all.
Today I log onto my account here, and go to change the character icon in the top right. Where you select what char you want to use for forums etc. But the exact character I want to select is missing, the same one that’s having the race change error.
I’m starting to think there is a Sync error between what I’m seeing on my character list and what’s stored on the server or something…
Has anyone else had this… issue, I can’t find it documented as a known issue anywhere else.
I’m trying to go from Human to Nightelf as Hunter.
Same issue. You guys should put up a warning on the launcher, and maybe shut the service down until resolved. Pre patch and the sale means a lot of people are about to run into this issue. How do I get a refund?
i agree with grafty there should be a warning or just a block on race changes until this is fixed im having the exact same problem but there has to be a way for blizzard to handle themselves better
I did a race change earlier today with no problems. Just tried to do one from void elf to night elf on a different character and am getting the ‘could not change race for character’ error.
I just tried again with the same result. Then I changed the eye color from black to blue and it went through fine. Don’t know if this will help anyone but there ya go.
Hi Guys good news. This seems to have been fixed. For atleast me.
Previously. I was customising the look before confirming the race change. But I bought another race change and tried it without touching any custom options and just used what it gave me and them hit confirm. This worked. And it let me them goto the barbershop and make the changes visually I wanted.
The bug may be related to that in some way.
But I can report it worked this way for me. Just use the default “look” it gives you don’t change anything and do it all at the barbershop ingame.
*I was also trying to use the black eyes when getting the error.
Wrong forum to pitch an agenda here. This forum, account specific issues, gets a lot of blue replies regarding account issues.
If they happen to have so e j site j to a bug oft tines they share it. Otherwise post your issues on the bug report forum. Also note, that forum is almost exclusively a one way communication. Unless QA would like more details.
Because that is the purpose of the Customer Support forum.
Those issues need to be posted in the Bug Report forum. QA gathers bugs from there, not Customer Support. The Bug Report forum is normally one-way communication. QA only posts if they need more information or if they want all the information in a single thread.
Guess what? Blizzard forums worked this way back in Vanilla. Long before Activision joined Vivendi. Trying to fake information to bolster your post doesn’t work here. Especially since a number of us have been helping on the forums since Vanilla and TBC, before Vivendi acquired Activision.
I can confirm that this seems to be related to certain customizations (Im race changing to Night Elf). Making no customizations to my race change didn’t work until I changed my black eyes to something else.
I race changed to Night Elf and I was getting this error, and I just started to click the random dice and hit enter. After a couple tries, it finally accepted the change. Is silly to have these errors while the service is on sale
with NE atleast if you are using any of the new stuff that came out with prepatch while customizing it will fail. you need to select all old stuff and then go to barber. not sure but it could also be the new stuff you get with Tyrande if its unlocked.
Could you please take the race change feature down until this is fixed??? I just purchased a race change and it won’t let me change either. Wish I knew before I bought…